Customer Service Coordinator

Customer Service Coordinator – untypical

Untypical is an ambitious, customer‑focused house builder that puts people and the planet at the heart of everything we do. We are dedicated to delivering the best possible standards in design, build quality, and service for our customers.

Bringing together two trusted house building brands, Tilia Homes and Hopkins Homes, untypical aims to make a positive difference to the UK house building market and help provide greater access to homes that are affordable for buyers.

• Enhanced Company Pension Scheme
• 26 days holiday with additional bank holidays
• Holiday Buy Scheme
• Life Assurance
• Employee Assistance Programme

• Plan, prioritise and organise workload daily
• Provide an excellent customer journey process – including courtesy calls, site progress and customer satisfaction
• Ensure defects are attended to in a reasonable timescale
• Promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures
• Specify remedial works, allocate appropriate subcontractors and supervise up to completion
• Prepare and submit progress reports to the Customer Care Manager
• Support new ideas/procedures to improve the quality of after‑care service in line with the Tilia Homes Customer Journey
• Track SLAs and report to Senior Coordinator & Customer Care Manager
• Help continuous improvement in customer satisfaction ratings

Bedford, England, United Kingdom

Full‑time. Associate level.