Customer Success Executive

Role:
Customer Success Executive

Location:

Bedford

Hours:

Monday to Friday, 37.5 hours a week
Salary:
Up to £35,000 + commission on renewals

An excellent opportunity has arisen for a motivated Customer Success Executive to join a dynamic and growing team. You will work closely with the Customer Success team to learn and contribute to the overall success of our clients.

Duties of a Customer Success Executive:

• Customer onboarding and training

• Establishing and maintaining strong relationships with clients, understanding their needs and goals

• Regularly communicating with customers to gather feedback and address any concerns promptly

• Assisting the company in achieving short and long-term goals relating to product growth

• Configuring and managing the application to support customer business requirements

• Assisting with other duties and projects as assigned

What we would like from you:

• Strong organisational skills, self-motivated, curious, and open-minded

• Ability to translate business requirements into functional specifications

• Ability to work independently or within a team environment and handle multiple projects simultaneously

• Strong analytical and problem-solving skills, with the ability to think ‘outside the box’ for process improvements

• Excellent verbal and written communication skills

• Flexibility in using different technologies and platforms

• Willingness to travel within the UK

Desirable:

• Experience and knowledge in technology and SaaS environments

• Experience using Atlassian product suite (Jira and Confluence) or similar tools

• Understanding of Agile Scrum development methodology, including user stories and acceptance criteria

• Technical and analytical skills with the ability to provide solutions to a variety of business problems

• Experience working in the Automotive or Asset Finance industry

• Experience with APIs, Oracle APEX, or other software development technologies

If you are interested in this role, please apply below with your most recent CV.

BEDFORDPERM

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