Aftersales Manager

Do you want a real challenge? This Aftersales Manager is a varied engineering and technical role where you will not only manage after‑sales issues including service, warranty and ECN’s for our machinery and equipment, but you’ll also be involved with NPI, tracking projects through to production and getting involved in pre‑sales and tendering. Come and join us in Bedford!

Up to £55,000 dependent on your experience

• 25 Days Holiday
• Private medical
• Company bonus

Bedford

• Luton
• Milton Keynes
• Biggleswade
• Ampthill
• Flitwick
• Northampton
• Wellingborough
• Rushden
• Kettering

Aftersales Manager, Product Support Manager, Service Manager – Manufacturing, Industrial

This Aftersales Manager role is definitely varied! You will have a lot of exposure internally on our site to after sales and pre‑sales and dealing with customers too. Leading a small team of product support engineers and office administration staff, whilst supporting managers internally and external customers. Your stakeholder management will need to be exceptional. You'll need to be a strong communicator with excellent delegation skills and the ability to influence people at all levels.

Presales, you will support the sales team technically and with tenders, then follow projects up to production. You will also manage after sales issues including product technical support, warranty issues and claims, be involved in ECN’s and working with production on after sales issues. You'll need strong budgeting skills, project management experience and be a great communicator.

• Lead your product support team, remaining hands on where needed (currently four people)
• Manage after sales issues including warranty claims, field service, technical support etc
• Work closely with our production teams
• Support pre‑sales technically and with sales tenders

• Technically minded with experience and qualification – likely mechanical or electrical engineering
• Competent taking ownership for after sales product support for warranty issues and service
• Open on your background as long as it’s capital equipment or industrial machinery
• Strong team management and leadership experience
• Be able to support the commercial team technically

We manufacture our own machinery and equipment on site in Bedford which is distributed domestically and globally.

It is highly likely you will have worked in any of the following roles and/or markets and worked with the following products and/or services:
Aftersales Manager, Product Support Manager, Service Manager – Manufacturing, Industrial – service, capital equipment, industrial machinery, automotive, aerospace, marine, agricultural, engineer, engineering, special purpose machinery, compressor, generator, pump.

Please click apply. You will receive an acknowledgement of your application.

We embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives.