Planned Works Coordinator

Planned Works Coordinator – trendnexus sdn bhd

Location:

Bedford, England, United Kingdom. Permanent, Full-time. Salary: £27,436.30 per annum.

Make a tangible difference to customers across our In-House Maintenance Service (IHMS) Team. We’re looking for a proactive, organised individual to provide day‑to‑day administration and coordination support to our IHMS Planned Works team.

• Own the Planned Works inbox and CRM cases, responding within agreed timescales; triage enquiries to the right colleagues and keep customers and suppliers updated.
• Schedule jobs in Total Mobile and coordinate access permits for external contractors.
• Support the resolution of service concerns and complaints to achieve positive outcomes, with empathy and clear communication throughout.
• Champion health, safety, environmental and quality standards; keep training records and skill matrices updated and support audits.
• Assist Planned Works management with varied tasks to keep the service running smoothly.
• Ensure compliance with standing orders, financial regulations, GDPR and mandatory training requirements.

• Excellent customer‑service skills with a commitment to equality, diversity and inclusion.
• Clear, concise communication and the ability to produce straightforward reports or updates.
• Highly organised, adaptable approach; able to take ownership and see issues through.
• Confidence to negotiate and influence, including during difficult conversations.
• Experience working to tight time frames and planning around logistical constraints.
• Strong IT skills – Microsoft 365 and planning/scheduling tools.

• Knowledge of our operational geography, construction/property maintenance, landlord repair obligations, NHF Schedule of Rates and health & safety in a maintenance context.

• We take responsibility and are accountable for our actions.
• We show empathy and respect every colleague and customer.
• We value diversity and achieve more together as one team.
• We are ambitious, striving for excellence and making a positive difference.

• Competitive salary
• Cycle to Work Scheme
• Retail discounts
• 28 days annual leave + bank holidays
• Professional development opportunities
• Private health care
• Employee assistance programme
• Generous pension scheme

Are you ready to make a difference? If you’re ready to make a positive impact and develop your career within our IHMS team, we’d love to hear from you!

Applications will be reviewed on a rolling basis. All offers are subject to satisfactory pre‑employment screening, including DBS checks and references.