Patient Access Specialist

*
* POSITION TITLE:

** Patient Access Specialist I
** STATUS:
** Non
- Exempt
*
* REPORTS TO:

** Patient Access Supervisor
** DIRECT REPORTS:
** N/A
** ACCOUNTABILITY OBJECTIVE:
** Responsible for creating a positive, welcoming, and warm environment   for our patients. Customer service focused, enjoys being part of a collaborative team, and working in a   fast- paced environment.
*
* KEY RESPONSIBILITIES:

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* • Provide initial customer service experience to all patients and visitors, by greeting them in a   warm and welcoming manner  
• Create patient charts by entering demographics and insurance information.  
• Facilitate appointment scheduling.  
• Facilitate patient check ins and check outs.  
• Handle patient payments.  
• Answers and routes phone calls to other departments.  
• Assist referral coordinators including uploading referral documents as needed.  
• Maintain confidentiality of medical records.  
• Other job duties as assigned.
*
* QUALIFICATIONS AND SKILLS:

*
* • High school diploma or GED required  
• Experience in a customer service related role preferred  
• 1 – 2 years hospital admissions / physician office experience preferred  
• Knowledge of medical terminology preferred
** ADDITIONAL EXPERIENCE, NOT

REQUIRED:

*
* • Customer Service  
• Multi
- Tasking  
• Flexibility   
• Telephone Skills  
• Time Management   
• Organization  
• Attention to Detail  
• Scheduling  
• Word Processing  
• Professionalism If you have an appointment scheduled at our clinic or Infusion Center in
** Bedford
* * on or after
** 10/14/2025**, we will see you at the new location.
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