Technical Account Manager

About QV Systems

QV Systems is a market-leading B2B SaaS provider for asset and automotive finance businesses. Through our Accelerate platform, we serve a growing base of broker clients across the UK, helping them streamline their operations and grow their businesses.

We believe in change for good, because being future-ready means making lives better. This runs through every aspect of our business and culture, as we strive to give finance businesses the tools and technology they need to thrive.

As a close-knit team, we’re at an exciting stage of growth where everyone’s contribution matters
. This isn’t a role where you’ll be siloed into narrow responsibilities – you’ll have the opportunity to get involved across the business, shape how we work, and make a real impact on both our customers and our company.

To own and grow QV Systems’ most strategic enterprise broker and funder relationships whilst leading our approach to product-customer collaboration. This role combines strategic account management with technical implementation and product specification leadership, ensuring our Tier 1 accounts (currently 5 enterprise clients representing £600k-900k ARR) achieve exceptional outcomes whilst driving product innovation. Working collaboratively with the Senior Management Team, you will prove QV can compete in the enterprise segment, set the standard for how we translate complex customer needs into product capabilities, and own commercial outcomes including renewals and expansions as we scale our upmarket strategy.

• Own end-to-end relationships with our Tier 1 Strategic accounts (5 currently, capacity for 8-10), each representing £120-180k ARR
• Develop and execute strategic account plans tailored to enterprise buying cycles, stakeholder complexity, and commercial models
• Conduct quarterly business reviews (QBRs) with C-level and senior stakeholders, demonstrating ROI and positioning QV as a strategic technology partner
• Navigate complex enterprise organisations, building relationships across procurement, operations, finance, and technical teams
• Proactively identify and mitigate churn risks, implementing sophisticated retention strategies for high-value accounts
• Own commercial outcomes including renewal forecasting, expansion pipeline generation, and revenue retention targets for your portfolio
• Lead commercial discussions around contract renewals, multi-year agreements, and upsell/expansion opportunities
• Serve as trusted advisor on industry trends, regulatory changes, competitive landscape, and how QV can support strategic objectives
• Maintain account health metrics (NPS, product adoption, engagement scores) with enterprise-specific benchmarks and targets

• Lead the customer voice in product strategy discussions, working with the Head of Product to translate enterprise and funder needs into product opportunities
• Create detailed feature specifications and user stories that address complex enterprise requirements (security, compliance, integrations, scalability)
• Collaborate with the Senior Management Team to prioritise roadmap based on enterprise customer value and market positioning
• Own the requirements gathering process for sophisticated features, conducting detailed discovery with technical and business stakeholders
• Maintain deep technical knowledge of the Accelerate platform, API capabilities, integration ecosystem, and competitive positioning in the enterprise segment
• Identify patterns across enterprise customer requests to propose strategic product initiatives that differentiate QV in the market
• Champion data-driven decision making, using analytics to validate feature requests, measure adoption, and demonstrate ROI to enterprise clients

• Lead complex technical implementations for enterprise accounts (advanced APIs, multi-system integrations, data migrations from legacy platforms)
• Design and oversee onboarding processes for enterprise use cases including high-volume transactions, complex workflows, and…