Information Technology Support Analyst

Job in Bedford, Bedfordshire, MK40, England, UK

Listing for: SR2 | Socially Responsible Recruitment | Certified B Corporation™

Full Time position
Listed on 2025-12-30

Job specializations:

IT/Tech
IT Support, Systems Engineer

IT 3rd Line Support Engineer – Up to £550pd (Inside IR35) – 12 Months – Bedford

Overview

This is not a typical 3rd Line role. Our Defence client has a highly complex mix of IT and OT systems with decades of under investment, technical debt and unique operational technology.

They need a hands‑on engineer who thrives on deep troubleshooting, improving systems, and acting as a technical role model.

The Role

You’ll work across a wide range of technologies, stabilising systems, driving improvements and providing senior‑level guidance on what “good” looks like. Expect complex integrations, unusual devices, and a chance to genuinely shape the IT environment.

Key Responsibilities

Senior‑level troubleshooting across IT & OT
Act as a technical role model to uplift capability
Stabilise legacy infrastructure and drive improvement plans
Work across VMware, Cisco, Palo Alto and Barracuda technologies
Support a range of unique operational systems and devices
Blend BAU incident resolution with project‑based modernisation work
Up to £550pd (Inside IR35)
12‑month contract
Onsite in Bedford
Must be eligible for UK Security Clearance

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

IT Services and IT Consulting

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