Operations Analyst

Department: Managed Information Services Support

Location: Bedford, UK

Looking for a role where you’re constantly learning, and your career in tech can take off – even if you’re just getting started? If you’re naturally curious, love solving problems, and are energized by working with others, this could be your perfect next step.

At Service Express, our Operations Analysts are at the heart of our 24/7 Command Centre in Bedford, making sure our systems run smoothly and our customers receive exceptional support. Whether you’re newer to IT or already have iSeries or Intel experience, we offer structured training, opportunities to explore different technologies, and a collaborative team environment where your growth matters. This isn’t just another shift-based job.

It’s a launchpad.

What You’ll Be Doing:

• Monitor systems and proactively respond to alerts and tickets (Level 1 support)
• Own and resolve incidents and service requests, escalating when needed
• Keep stakeholders informed and systems up to date via ITSM tools like Service Now
• Work closely with various technical teams to ensure service quality and continuity
• Support projects and handle out-of-hours responsibilities like performance updates and technical checks
• Rotate through shifts (days/nights) alongside your team, using your time management skills to prioritize during busy moments

What Makes This Opportunity Special:

• Rotating Shift Schedule (4 days on from 7am-7pm / 4 off / 4 nights on from 7pm-7am / 4 off): Loved by many on the team for its predictability and generous downtime. You’ll always know your rotation a year in advance, which means you could book 4 days of holiday along with your 4 days not on the schedule for a total of 12 days off
• True Career Mobility: Many of our more technical team members and some of our leaders started in this position. Whether your passion ends up being iSeries, networking, Intel, or beyond, we’ll help you find your path
• Work That Stays at Work: Because we operate 24/7, you hand things off and go home instead of worrying about lingering tasks or unfinished tickets
• Supportive, Sociable Culture: You’ll work in-office with your teammates and get to know other tech pros throughout the building. Teamwork and communication are key here

You’ll Thrive in This Role If You Are:

• A strong communicator who’s comfortable picking up the phone (even at 3am) to get something done
• Relationship-oriented and confident collaborating with technical colleagues
• Curious and technically minded – maybe you’ve tinkered with computers or have a hobby in IT
• Organized and level-headed when juggling multiple tasks
• Resilient and proactive, especially when things get busy
• A licensed driver (you’ll travel locally between data centres using our company car)
• Bonus points (but not required!) if you have experience with Intel or IBMi (also known as iSeries or AS400), familiarity with ITIL principles or a related qualification, and/or previous experience in a support or operations environment

What You’ll Get from Us

• £32,000–£38,000 (which consists of £25,000–£32,000 basic depending on experience + £6,000 shift allowance)
• 24.5 days holiday + the option to buy more
• Paid volunteer hours to support causes you care about
• Private medical insurance, life assurance & wellbeing resources
• Free onsite parking
• A fun, fast-paced workplace where you’re encouraged to grow and explore

#LI-Onsite

Service Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas.

We process your information in accordance with our Privacy Policy. For European residents,  to review our fair processing notice.

We’re always looking for passionate life‑long learners to join our growing team. If you think Service Express is the right place for you, apply today! If you know someone who would be the right fit, share this opportunity.