Application Support Engineer – Automation

🖥️ Application Support Engineer – Intelligent Automation

📍 Hybrid – Bedford (UK)

💰 Up to £37,000 + benefits

Our client is looking for an Application Support Engineer with a strong data‑focused mindset to support intelligent automation and low‑code platforms used by enterprise customers.

This role is ideal for someone from an application or software support background who regularly works with data, records, databases, and system outputs as part of troubleshooting and customer support.

You’ll act as a technical point of contact for customers, diagnosing application issues with a particular focus on data accuracy, structure, and flow through systems.

• Providing 1st / 2nd line application support for automation and low‑code platforms
• Investigating incidents by analysing data records, logs, system outputs, and error messages
• Identifying and resolving data‑related issues such as validation errors, incorrect mappings, or corrupted records
• Querying, filtering, and validating data to support root‑cause analysis
• Supporting customers with data‑driven application issues, explaining findings clearly
• Working with internal technical teams to resolve complex data or configuration problems
• Managing incidents and service requests in line with SLA targets
• Applying configuration changes, system updates, and fixes where required
• Maintaining detailed case notes and contributing to knowledge bases and data‑related documentation

• Background in Application Support, Software Support, or Technical Support
• Strong analytical and problem‑solving skills, particularly around data issues
• Hands‑on experience working with data (e.g. validating records, using Excel / CSV files, querying systems, or basic SQL)
• Understanding how data flows through applications, forms, workflows, or integrations
• Confident communicator, able to explain data and technical issues to non‑technical users
• Experience working in an IT service or SLA‑driven environment

• Basic SQL or database experience
• Exposure to APIs, JSON, or data integrations
• Experience with low‑code platforms, automation tools, or workflow systems
• Knowledge of ITIL / service management processes
• Familiarity with JavaScript, Python, or similar scripting languages

• Hybrid working model
• Office location:
  Bedford
• UK‑based candidates only (security clearance required)

• Salary up to £37,000, depending on experience
• Hybrid flexibility
• Opportunity to develop deeper skills in data‑driven application support and automation technologies
• Supportive, collaborative technical environment