Advice Apprentice

Role Type:
Fixed Term Full time

Start your career making a real difference!

Are you passionate about helping others and looking to build your career in a supportive values-driven organisation bpha is seeking a Money Advice Apprentice to join our dedicated team providing vital support to residents and helping them avoid financial difficulties.

Deliver advice and triage benefit and debt support to bpha residents helping them maximise their income and avoid financial hardship.

Work as part of a collaborative team maintaining performance data and handling general enquiries.

Undertake comprehensive training to become an accredited Money Adviser working within FCA guidelines and maintaining confidentiality.

Proactively engage with new tenancies to maximise welfare benefit and debt advice uptake.

Support customers with empathy and professionalism especially in sensitive or distressing situations.

Contribute to partnership working and project delivery helping bpha achieve its goals.

You have experience in customer-facing roles (retail hospitality call centres care etc.) and can demonstrate strong communication skills.

Youre empathetic able to listen and support people in challenging circumstances and committed to doing the right thing.

Youre comfortable managing a varied workload and adapting to change.

Youre confident using MS Word Excel and Outlook and can communicate effectively in writing.

Youre ambitious eager to learn and want to make a positive difference for others.

We take responsibility show empathy and work better together.

We value diversity respect every colleague and customer and strive for excellence.

Youll receive full training ongoing support and the opportunity to grow your career in money advice.

This role is subject to an enhanced DBS check.

• Holiday entitlement of 28-33 days a year plus public holidays
• Contributory pension scheme
• Competitive pay
• Life assurance cover
• Private healthcare
• Mental Health First Aid
• Counselling service
• Eye tests
• Discounted gym membership
• Cycle to Work scheme
• Free annual flu jabs
• Wellbeing activities and events
• Free fruit and refreshments
• Long service award
• Annual staff recognition awards
• Discretionary reward scheme
• Annual volunteering day
• Social events clubs and activities
• Breakout areas
• Onsite cafe / restaurant at headquarters
• Opportunities for professional training and qualifications
• Workshops and training sessions for new skills
• A fresh and modern eLearning platform

Ready to start your journey? Apply now and help us make a positive impact in our community!

Please note bpha reserves the right to close applications early upon identification of a suitable candidate. Early applications are advised.

bpha is a Housing Association located in the Oxford to Cambridge arc which is committed to providing its customers with high quality value for money services whilst continuing to develop energy efficient sustainable and affordable housing.

We are a leading provider and developer of affordable homes for rent sheltered residential care and shared ownership.

We work together with communities to improve opportunities independence and quality of life for our residents and to benefit the wider community. We bring people together and run and support a wide range of community activities.

All the money we make is used to invest in existing homes to enable us to build new homes and to deliver new and improved services.

We own or manage over 19500 homes and over 500 staff.

To build communities where people can live happily in a home they can afford.

Our values underpin the work that we do and are ingrained in our culture  are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities customers and fellow colleagues. So that we can realise our vision together.

We are ambitious

We are better together

We show empathy

We take responsibility