Administrator, Office Administrator​/ Coordinator, Administrative​/Clerical

This Role:
Customer Accounts Administrator - Full Time 37.5hr week with working hours of 9am to 5pm
- Location:

Beeston, Nottingham, NG9 1LA

Salary Banding: £25,979 - £27,346

Free onsite parking - subject to

Free onsite parking - subject to availability

Hybrid roleto be discussed at interview.

At Metropolitan Thames Valley Housing we have a fantastic opportunity for a detail-oriented individual who can provide administrative support to our team of dedicated Customer Account Advisors. Working in a region to provide administrative support to the Customer Accounts regional team this role will see you dealing with incoming communications, managing the team email inbox and court calendar, also dealing with general queries by post, phone and email.

Key Responsibilities

Managing incoming communications (post and emails) on a daily basis and responding directly or distributing amongst the team.
Administering the team court calendar so that appointments are listed and accepted by colleagues and lock changes are booked to ensure hearings/evictions are not missed.
UC administration – providing rent verification for UC claims to the DWP and applying for APAs when required.
Housing Benefit (HB) administration - providing proof of rent and applying for arrears direct payments when requested.
Raising quarterly invoices for commercial properties and managing mail merges for the team.
Raising purchase orders through Oracle when requested.
Assisting with the annual rent increase process as required, including notifying local authorities & the DWP of new charges.
Sending out low level arrears letters/money advice letters to customers.
Updating systems used by the team to ensure information is accurate & up-to-date
Skills/Experience

Good knowledge of the legal framework relating to arrears and debt recovery
Good knowledge of Housing Benefit, Universal Credit and other welfare benefits
Proven ability to effectively manage time and workloads
Excellent working knowledge of IT systems and Microsoft Office including mail merges
Proven ability to communicate with people at all levels
Strong administration skills, with the ability to work accurately and with attention to detail
Strong numerical skills

Please note :

- we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:

- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
2 volunteering days per year for things like helping out in local communities
An additional ‘Beliefs day’ once a year to have an extra a day off
Supported family friendly approach with extended parental leave
Enhanced pension with matched contributions of up to 9%
Option to buy or sell up to 5 days annual leave per year
Life assurance cover 3 x your salary
Cycle2work scheme
Hybrid Working - Dependent on job role and department
Health cash plan scheme for your everyday healthcare needs which you can add your family members too
Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
Access to extensive learning and training opportunities with Wisebox platform
Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
Employee Assistance Programme
- We are committed to the wellbeing of our colleagues and support this as an organisation

About us

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.

We want every employee and every customer to feel comfortable…