Technical Solutions Consultant

Join to apply for the Technical Solutions Consultant role at Zoho APAC

• Be an evangelist for IT solutions across IT operations, security, help desk, endpoint, networks, and cloud infrastructure.
• Talk to customers (IT Managers, IT Administrators, Engineers) and partners to understand requirements and recommend the right Manage Engine product in tandem with Account Managers.
• Conduct Masterclass presentations in the local market.
• Work with multiple products focused on IT Management from the company.
• Conduct product demonstrations to customers and solve technical queries.
• Understand product areas including Desktop/Mobile Device Management, IT Help Desk, Windows Management, and Public and Private Cloud management.
• Conduct workshops, training sessions, and product events both online and offline as needed.
• Travel to customer locations.

• Excellent business-level English language and local language skills for liaising with stakeholders.
• Interest in learning new software products and getting into details.
• Good interpersonal skills to work with multiple Manage Engine product teams.
• 5+ years of relevant experience.
• Strong technical knowledge with experience in the IT industry.
• Good background in ITSM solutions, desktop, and server/network administration devices is an advantage.
• Good background in ITOM or Cloud is an advantage. One of ITSM or IT Operations Management is a must.
• You must be a resident of the country you are applying for and know the local language in a professional capacity.
• Datacenter experience, Enterprise LAN experience, or Windows Environment experience is an advantage.
• ITIL V3 Foundation certified, Microsoft Certification, Cisco Certification, or other industry certifications are an advantage.

It is important for the applicant to be a resident in the country and have a valid work authorisation. Zoho does not sponsor work visas for this position.

Associate

Full-time

• Information Technology, Sales, and Product Management
• IT Services and IT Consulting, Software Development, and Technology, Information and Media

Location:

Bekasi, West Java, Indonesia