Project Administrator

Project Administrator

Bryson Care Emergency Response Project Requires

Project Administrator C/PA/B/1225

Fixed Term until June 2026 (Extension Subject to Funding)

Belfast

(Monday – Friday)

25 – 35 hours per week

£13.51 per hour

Purpose of Job:
To work as part of a team of Administrators to process and deliver fuel support to households that have been identified to be in urgent need.

• Assist Referrers/Referring Organisations with submitting applications on behalf of households.
• Assess applications against a clear set of eligibility criteria.
• Process agreed high volumes of applications each day.
• Process and issue fuel support within agreed timelines.
• Communicate with referrers and applicants to resolve queries relating to applications received.
• Share knowledge and experience with your colleagues.
• Utilise different questioning techniques to help narrow down the available support and provide clear and concise next steps while always remaining professional and confidential.
• Provide excellent customer service when dealing with queries received by the applicants, internal and external referrers.
• Build good working relationships with suppliers and registered organisations.
• Transfer data accurately and in keeping with GDPR protocols.
• Triage applicants via telephone using a strategically set out question bank.
• Accurately update the client’s information to reflect the conversation and complete onward referrals based on the applicant’s response.

• Minimum of 4 GCSEs (or equivalent) including English Language and Maths.
• Minimum of 2 years paid or unpaid experience in a processing/administrative role.
• Experience of customer interaction via telephone.
• Good administrative presentation skills displaying accuracy and attention to detail.
• Proven experience of communicating orally and in writing.
• Proven ability to use the Microsoft Office suite.

• Experience of processing high volumes of applications within a time-limited period.

Application packs are downloadable from here.

Please note, we reserve the right to close this role early.

Entry level

Part‑time

Project Management and Information Technology