Supply Chain Device Manager

Manager - Supply Chain and Operations - Belfast

Belfast, Northern Ireland, United Kingdom

At Raylo, we’re on a mission to accelerate the move to a circular economy. The only way customers and manufacturers will make that shift is if it’s simple and cost‑effective – this is where we come in. We’re building a category‑defining global subscription infrastructure, making premium tech accessible and affordable for both consumers and businesses. With over 180,000 subscribers in the UK and growth accelerating, we’ve proven the demand for a smarter, more sustainable way to access technology.

Raylo is a fast‑growing and profitable company, backed by global investors including Macquarie, Nat West, and Channel 4 Ventures.

We are proud to have been selected for Endeavor’s network in 2024, underscoring our role as a high‑impact, mission‑driven business with global ambitions. In 2025 we were recognised as part of Tech Nation’s UK’s Future Fifty programme.

We have been B‑Corp certified since 2021 and were recently acknowledged by S&P Global for the positive impact of our circular business model via a Green Financing with Nat West.

At Raylo, performance matters. We set ambitious goals, move fast, and hold ourselves to a high standard, because our mission is too important to settle for less.

💡 Be deeply curious – We thrive on innovation through diverse approaches, views, and people.

👟 Walk in your customer’s shoes – To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want.

🎯 Focus and execute – We have a big vision, but we believe in nailing the most important problems first.

💥 Be gritty – Only gritty teams succeed. Our individual ownership, passion, and perseverance mean we’re a team through thick and thin.

This is a newly created role designed to own and optimise Raylo’s reverse logistics and device management operations, a crucial area for margin protection and sustainable growth. Reporting to our VP of Operations, you’ll partner across Legal, Finance, Risk Strategy, and Commercial teams to improve performance, reduce fraud, and build a scalable operational function.

You’ll build new processes from scratch, lead the rollout of key integrations (like Apple Business Manager), and negotiate with external suppliers to improve performance. The impact? A data‑led, commercially impactful function that plays a vital role in Raylo’s circular tech model.

In the longer term, you’ll shape the strategic direction of device management operations, with career progression into broader supply chain, risk, or commercial leadership roles.

• Build and own scalable device management operations, from workflows to third‑party engagement
• Map current device management processes and identify key pain points, inefficiencies, and revenue risks
• Design and implement KPIs to track and measure performance over time
• Integrate Apple Business Manager workflows to automate Mobile Device Management (MDM)
• Establish strong relationships with external suppliers, negotiating improved recovery terms
• Partner with Legal to launch recovery notices and legal recourse workflows
• Deliver reporting dashboards for cross‑functional visibility of performance
• Reduce fraud and loss rates through process tightening and data‑driven insights
• Champion continuous improvement, collaborating with Finance, Legal, and Commercial
• Own and drive recovery volume targets

• 3+ years of experience in logistics, technical operations, supply chain, or reverse logistics
• Education to a degree level, ideally in a STEM subject
• Proficiency in leveraging data analytics (Looker, Amplitude, Google Analytics, etc.) to inform strategic decisions
• Strong commercial acumen and experience negotiating with external vendors or suppliers
• Experience working with reporting tools (e.g. Power BI), CRM systems, and KPI design
• A strong communicator who can influence both internal and external stakeholders
• A proactive, self‑starting mindset with high ownership and professional presence
• Passion for Raylo’s sustainability mission and a desire to make measurable impact

We’re not…