CRM Executive

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It’s an exciting time to join Fieldfisher in Belfast! Our Belfast office is experiencing significant growth as we expand our presence and strengthen our business across the region. This is a fantastic opportunity to be part of a dynamic team during a period of rapid development and innovation. We’re building something special here driven by ambition, collaboration, and a commitment to excellence.

If you’re looking for a role where you can make an impact and grow with us, now is the perfect time to come on board.

Fieldfisher is an ambitious and growing European law firm providing commercial solutions across a range of industry sectors. Servicing an impressive client base that includes high profile brand names and extensive international coverage, the firm has over 800 lawyers and nearly 350 business services staff based globally. We are acknowledged as leading experts in many of the world’s most dynamic and rapidly growing industries including technology, financial institutions, life sciences and energy.

The Marketing & Business Development team has more than 50 members based in the UK and Europe who work closely with sector and practice groups to drive profile enhancement and help to develop profitable revenue streams through client acquisition and growth programmes. The CRM team is fully integrated into the BD function.

We wish to recruit a CRM Executive who can help support the day-to-day management of Inter Action, working closely with Business Development team, wider department and internal groups to help drive usage and promote best practice firm-wide. We are looking for someone with a proactive attitude, who can manage their workload to meet conflicting deadlines and has strong reporting capabilities to support the wider team and firm.

• Supporting the CRM Team in the day-to-day running of Inter Action across all Fieldfisher offices and assisting with system-related queries to support firm-wide users
• Full administration of the Inter Action Windows Client. Responsible for running complex searches, advising and creating new segmented lists to support events and publications, sending list clearance emails and troubleshooting account issues.
• Responsible for Inter Action reporting – producing monthly Power Bi reports on BD activity and pipelines to support BD for practices, sectors and campaigns
• Email marketing – working closely with the Digital team and end‑users to send out email alerts from Vuture Vx and post‑campaign reporting. Producing monthly UK alerts statistics to inform groups on performance.
• Providing Inter Action and Power Bi training as required to promote system best practice
• Updating Inter Action data as required – CRP updates, client address queries, referral law firm information and leavers and joiners’ updates etc.
• Managing the CRM Intranet pages and drafting content for Intranet internal communication
• Assisting the CRM team with ad‑hoc reporting, data requests and specific projects as required i.e. list imports

• Strong experience of Inter Action CRM (v7) in a law firm or professional services
• Experience of Vuture VX campaign management tool
• Proactive attitude – can prioritise workload to meet conflicting deadlines
• Strong attention to detail
• Excellent communication skills – confident delivering training to groups
• Good team player – able to build good working relationships at all levels
• Basic understanding of Power Bi reporting
• Confident using all MS Office tools particularly Excel skills

• We don’t have a type. We believe our differences are our strength; varied cultures, approaches and experience can only benefit us.

• You can be yourself: It takes everyone to make us who we are. We’re a culture of diverse perspectives, with each of us making unique contributions that make us better together.
• In the office or WFH? We think the best balance is more time in the office than at home, so we operate a 60:40 rule.
• Beyond salary: We offer plenty of benefits; private medical insurance, health cash plan, dental insurance, life assurance, critical…