Service Manager

Service Manager – Charles Hurst Group

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands and selling new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

As a Service Manager, you will work closely with our Aftersales team to ensure that our Aftersales strategy is understood, communicated, implemented, and embedded with a key focus on great customer outcomes. You will also collaborate with franchise management and site management teams to drive performance improvement.

• Lead and support franchisees in achieving aftersales targets
• Implement and monitor service performance metrics (KPIs)
• Drive customer service excellence and satisfaction
• Identify and roll out best practices across locations
• Deliver training and coaching to aftersales teams
• Liaise with internal departments to support smooth operations

• Proven experience in an automotive aftersales or service management role (tyre industry a plus)
• Strong leadership, coaching, and communication skills
• Analytical mindset with the ability to improve processes and results
• A customer‑first approach and passion for service excellence
• Willingness to travel across franchise locations as needed
• Full UK driving licence

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments

• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Critical illness cover for peace of mind during life's most challenging moments

• MyView Pay Now – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection

• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• Beyond card and a wide range of exclusive retail and lifestyle discounts

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us, including verification of recent employment, address, credit history, and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note all offers of employment are made subject to a 6‑month probation period commencing from your start date.

We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data, including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it, is set out in our privacy notice. It also includes information about your individual privacy rights.

Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.