CattleEye Customer Success Manager

Responsibilities / Tasks

Manage the Technical Operations team overseeing the project management of customer onboarding coordinating remotely with the installation team and ensuring successful ongoing system performance on each dairy site.

Lead the Customer Success team to develop and maintain strong client relationships once systems are fully implemented and operational.

Plan and deliver training sessions for distributors worldwide ensuring they are equipped to install and support the Cattle Eye product within their territories.

Conduct regular remote demonstrations of system features clearly communicating how the functionality delivers value at farm level.

Monitor client system usage against predefined KPIs and provide regular reporting to the management team.

Contribute to future product and process development by feeding customer and operational insights into the product roadmap.

Perform data analysis on Cattle Eye system outputs and on-farm data to address and resolve customer queries.

Maintain oversight of customer retention metrics including tracking KPIs such as customer churn.

Honours degree in Agricultural or Technology related subject (desirable)

Experience with in the agricultural livestock industry preferably dairy (desirable)

Experience of customer success in a SaaS environment

Project management experience of on farm (or similar) installation projects

Experience leading and managing a team

Fully conversant with a range of CRM tools and processes used in SaaS businesses

Experience of data analytics tools such as Microsoft Power BI

An understanding of the dairy industry

Proficient user of MS office suite

Excellent interpersonal presentation and customer relationship skills

Then please click apply above to access our guided application process.

Manager

• Bidding
• Business Solutions
• ABAP
• Business Operations
• Business Sales
• Corporate Marketing

Employment Type:

Full-Time

Experience:

years

Vacancy: 1