BSO Business Support Officer Band 4

The post holder will provide business support across all functions of the Strategy, Engagement & Improvement (SEI) Team. This will include liaising with teams across BSO to co-ordinate Performance Monitoring data, Key Performance Indicators, Service Level Agreements, Governance and Risk, Communications, and a range of ad-hoc projects. In relation to projects, the post holder will be responsible for developing, monitoring and reporting project plans to the team to ensure timely delivery.

The post holder will be directly responsible for the development of the monthly BSO Corporate Scorecard for the Executive Leadership Team (ELT) and monthly Customer Reports for HSC customer organisations. This will include planning ahead to determine when information/data should be requested from service areas, ensuring it is received on time, following up in instances where the information is not provided on time, using the information/data to develop the reports and providing a narrative to outline any deviation from target.

• Support the Customer Care and Performance (CCP) Officer in the production of the BSO Corporate Balanced Scorecard for monthly review by the BSO ELT.

• GCSE Maths and English grade A - C or equivalent and 2 A Levels and 18 months administrative experience.
• Have the ability to collate and analyse data and produce reports, including recommendations for action.

Area:
All of Northern Ireland
Closing date: 16 Jan 2026