Breakfast Customer Service Assistant

Breakfast Customer Service Advisor, Belfast

Hourly Rate: £13

Contract:

Permanent, 20 hours per week

Working Hours:

6:30am – 10:30am, Monday - Friday

Vita Student's next-level apartment design offers a variety of studios to suit our students lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. Part of our luxury offerings includes serving our residents a variety of breakfast.

The breakfast period is one of the busiest times at Vita Student. Our Breakfast Customer Service Assistants are responsible for preparing, cooking, and presenting a variety of breakfast foods in a timely manner, ensuring quality standards are met, while maintaining a clean and organised kitchen workspace, often requiring adherence to food safety regulations and effective communication with the breakfast service team.

• Meet & greet residents and guests with a warm, friendly and vibrant attitude.
• Prepare, cook, and present a variety of breakfast foods in a timely manner.
• Maintain a clean and organised kitchen workspace.
• Adhere to food safety regulations.
• Ensure residents and facilities are being well respected by all fellow residents and guests.
• Monitor produce stock levels and communicate needs to the site manager; assist in ordering produce to maintain appropriate inventory.
• Respond to all questions, queries and requests in a helpful manner.
• Ensure the kitchen and breakfast areas are clean and tidy.
• Deep-clean specific equipment or appliances such as fridges & ovens as required.
• Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
• Be the primary point of contact for any potential incident or emergency that may occur onsite.

• A customer service professional with a background in a fast-paced kitchen environment.
• Well versed in kitchen regulations.
• Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistant must be technologically astute.

• Vita Student operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita Student colleagues must deliver a diverse and equal approach to colleagues and residents alike.
• Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
• Adaptability, creativity & positivity.
• Resilience, with an ability to effectively navigate unexpected situations.
• Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
• Flexibility:
  Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.

Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:

Holidays are paid on a pro-rata basis which is reflective of hours worked. Customer Service Assistants will receive 28days paid holiday including England & Wales Bank Holidays, pro-rata.

We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.

All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!