French Customer Support Specialist

French Customer Support Specialist

Belfast VR Hub Full-time 27019.20 perks

Step into the world of virtual reality and help users get the best possible experience from cutting‑edge VR tech. This role is based on‑site at our Belfast VR Hub (BT1) and involves supporting users across global social and digital channels.

• Location: On‑site Belfast VR Hub (BT1)
• Hours: 40 hours per week scheduled between 6am‑7pm Monday‑Sunday
• Salary: 27019.20 per year additional perks and benefits
• Languages: C1 French B2 English

As part of our social support team you’ll be right at the heart of the online VR community answering questions, solving issues and engaging with users across multiple digital platforms.

Your responsibilities will include:

• Helping users with general and individual support queries
• Spotting opportunities to reduce customer effort and improve their experience
• Monitoring social media forums and product review platforms
• Creating engaging on‑brand responses that encourage interaction
• Supporting engagement and community activity across digital channels
• Developing user‑generated content and encouraging community involvement
• Identifying ways to reuse and enhance self‑service content across platforms

This role is a strong fit if you:

• Have experience in customer support or social media/community support
• Are fluent in French (C1) and English (B2)
• Can work five days per week between 6am‑7pm
• Type at 55 WPM with 95% accuracy
• Have an interest in or experience with VR or gaming (desirable)

You’ll join a friendly fast‑moving team where you’ll build new skills, work with the latest tech and develop a career in an exciting and growing area. Full training and ongoing support included.

Ready to be part of the next generation of customer experience

Apply now.

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Employment Type: Full Time

Experience: years

Vacancy: 1