Senior Service Designer

Senior Service Designer

Location:

Belfast, Northern Ireland, United Kingdom

Version 1 celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, Out Systems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

We’re an award‑winning employer reflecting how our employees are at the very heart of Version 1 and what we do.

• UK & Ireland's premier AWS, Microsoft & Oracle partner
• 3300+ strong, €350/£300m revenue business
• 10+ years as a Great Place to Work in Ireland & UK
• Best Workplace for Women in the UK & Ireland by GPTW
• Best Workplace for Wellbeing in the UK by GPTW

We are looking to recruit an adaptable User Centred Design Consultant who can work effectively in a multidisciplinary team, and deliver excellent results across GDS projects for Version 1’s customers in the public sector. You will be experienced in working with users and stakeholders to determine the best way to design products and services, considering both the end-to-end journey and individual design elements.

Your portfolio will demonstrate your ability to understand users and design to meet their needs, work to relevant design standards and communicate your design decisions effectively.

You’ll play a key role in designing the end-to-end journey of service. This helps the user complete their goal and customer to deliver their policy intent. In this role, your work may involve the creation of, or change to transactions, products and content across both digital and offline channels provided by different parts of the customer’s internal infrastructure.

You will need to be eligible for SC clearance to be considered for this role.

Design thinking and evidence-based design.

• You have a strong understanding of design thinking. You can apply frameworks and approaches as appropriate to the circumstances of a project.
• You take an evidence-based approach to design. You seek to test your assumptions to ensure that your designs are the simplest feasible approach to solving problems for users.

Concepts and prototyping.

• You can create and iterate a variety of different prototypes, selecting the appropriate level of fidelity and tools for the task.
• You can appropriately evaluate concepts and prototypes and explain them to stakeholders and team members.
• You can select, apply and adapt appropriate design patterns, and participate in wider design community discussion and activities.

Experience of accessible/inclusive design.

• You understand the key principles and considerations for accessible/inclusive design and can apply these appropriately in your designs.
• You can evaluate your designs in relation to appropriate accessibility standards.

Knowledge and experience of design standards.

• You understand common design standards and can demonstrate how your designs comply with the appropriate standards for the sector or project.
• You are aware of the design standards that apply to public sector projects in the UK and the GDS assessment processes.

Focus on users and their needs.

• You can undertake basic user research activity as appropriate to your design work. You can collaborate with user researchers to understand your users and their needs and to test your designs to ensure usability and accessibility.
• You can design to meet a wide range of user needs, explain design decisions in relation to user needs and explain the constraints on your designs.

Consultancy skills.

• You have experience of communicating your design process and decisions effectively to gain the confidence of internal colleagues and customers.
• You can appropriately manage the stakeholders you encounter within your work, and know how to elevate issues and when to seek support in unblocking your design work.

Agile working in multidisciplinary teams.

• You understand user-centred design practices and know how to align your work to agile workflows…