Front of House​/Receptionist

MacC Hair Belfast is a leading Belfast city‑centre salon known for its creative talent, exceptional service and vibrant team culture. We’re committed to providing every client with a premium experience from the moment they walk through our doors. We’re looking for a Front of House Receptionist to be the welcoming face of the salon and ensure smooth day‑to‑day operations, supporting the stylists and maintaining our high standards of customer care.

• Greet all clients on arrival.
• Manage check‑ins, appointment confirmations and client queries in person, by phone and via digital channels.
• Deliver exceptional customer service and uphold MacC Hair’s brand values at all times.
• Schedule and manage appointments using salon booking software.
• Optimise stylist columns to ensure maximum efficiency and minimal downtime.
• Handle cancellations, re‑bookings and last‑minute changes with confidence and clarity.
• Manage payment transactions, refunds and daily till reconciliation.
• Maintain the front desk area, ensuring it is organised, clean and presentable.
• Support salon management with administrative tasks such as stock recording, daily checklists and client follow‑up.
• Assist with implementing salon promotions, retail displays and upsell opportunities.
• Act as the central communication point between clients, stylists and management.
• Proactively support stylists by preparing client notes, alerting them to arrivals and assisting with smooth client flow.
• Help maintain salon standards, including cleanliness, service readiness and professional presentation.

• Strong organisational and multitasking skills, with the ability to prioritise effectively.
• Confident using booking systems, technology and payment terminals.
• Ability to remain calm and efficient during busy periods.
• Previous experience in a salon, hospitality, retail or front‑of‑house environment is preferred.

Working hours:

up to 25 hours per week. Flexible or reduced hours may be available with approval. Additional hours may be offered depending on availability. The advert may close early at the employer’s discretion.

Jobs & Benefits UK:
This position is open to working age benefit claimants who are deemed eligible by a work coach. If you are on Universal Credit, please contact your work coach via your journal. If you are receiving other working age benefits, contact the local Jobs & Benefits office ).