Customs Clearance Agent United Kingdom

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Customs Agent.

Be part of the movement – and play your part.

This role plays a key part in supporting the smooth and compliant movement of goods through customs. You will be responsible for accurate data entry, ensuring adherence to all customs regulations, and working closely with internal teams, customers, and external partners. The position requires strong attention to detail, the ability to manage multiple tasks, and a proactive approach in a fast-paced customs environment.

You will be responsible for

• Accurately input customs data into bespoke systems, ensuring all information is complete and correct
• Ensure full compliance with customs procedures by correctly documenting and controlling all customs activities
• Liaise with customers, hauliers, and internal stakeholders to support the smooth and timely movement of goods
• Resolve customs-related queries efficiently while maintaining a high standard of customer service
• Support the wider customs team with administrative tasks and meet tight deadlines within a dynamic working environment

You are an experienced customs professional with hands‑on knowledge of customs clearance processes for both Northern Ireland and the Republic of Ireland. You are confident working with systems such as TSS, eCustoms and Thyme‑IT, with a strong understanding of key customs requirements including GMR, PBN and ENS. You have excellent attention to detail and are comfortable interpreting commercial documentation, including invoices, packing lists and INCO Terms.

Organised and reliable, you are able to manage multiple tasks while maintaining compliance in a fast‑paced environment, and you work well both independently and as part of a collaborative customs team.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Join the movement and grow with us.

Be a valued member of a diverse team at DFDS and help drive change together.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

Now, let’s talk about what we can offer you.

When you join us, you become part of a fantastic business that genuinely invests in the growth and development of its people. Alongside a supportive culture, you’ll have access to a range of excellent benefits, including:

• Pension Scheme– After successfully completing your probation, you’ll have the opportunity to join our Company Pension Scheme. Plus, members of the scheme may also be eligible for life assurance (subject to criteria).
• Holiday Purchase Scheme– Flexibility to buy additional holiday days to suit your lifestyle.
• Bike to Work Scheme– Save money and stay active with our cycle‑to‑work initiative.
• HSF Assist– Our employee assistance programme offers a variety of support services, including a GP Advice Line, Virtual Doctor, Counselling and Emotional Wellbeing Support, and a Legal Helpline.
• Health Plan with HSF– Enjoy benefits like cashback on dental treatments, glasses, and more.
• MyGym– Access great discounts at hundreds of gyms, health clubs, leisure centres, outdoor bootcamps, and studios offering yoga, Pilates, Cross Fit, and more.
• Free Ferry Travel– Enjoy unlimited free ferry travel for up to four guests between Dover and Calais or Newcastle and Amsterdam.

Are we a match? Then what are you waiting for? Apply Now.

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.

We look forward to hearing from you.