Business Control Manager

Job Title:
Business Control Manager

Corporate

Title:

Vice President

Location:
Belfast

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well‑being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi‑faceted approach for flexibility, depending on the various roles in our organisation.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

We’re thrilled to announce the opening of our new office in Belfast—a vibrant, fast‑growing hub for financial services and technology, and a strategic addition to Bank of America’s global footprint. This expansion underscores our commitment to investing in talent and driving innovation across the UK and Ireland.

Our new offices at City Quays are in the heart of a city celebrated for its rich history, dynamic culture, and thriving business community. Whether you’re local or considering relocation, you’ll find a welcoming environment, an excellent quality of life, and the opportunity to help shape the future of banking.

Bank of America is one of the world’s leading financial institutions, powered by approximately 213,000 talented employees worldwide. Our new Belfast facility will strengthen our business continuity planning and risk management capabilities while reinforcing the expertise and value delivered across our global teams. We’re committed to creating up to 1,000 new roles, starting with positions in Global Anti‑Money Laundering Operations and Global Financial Crimes Compliance.

These teams will focus on critical areas such as client due diligence, quality assurance, and regulatory compliance support—key functions that safeguard the integrity of the international financial system.

This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). The position ensures adherence to enterprise‑wide standards by executing LOB or ECF processes and tools. Key expectations include implementing quality assurance and quality control processes through ongoing monitoring and testing of controls, identifying issues and recommending improvements, and developing action plans with defined milestones.

• Manage the performance and productivity of In‑Line Quality Assurance (ILQA) team members conducting or coordinating Quality Assurance reviews.
• Ensure timely execution of Quality Assurance activities, including control execution, case assignment, and results reporting.
• Support initiatives aimed at enhancing the success of the Quality Assurance program.
• Provide support during Regulatory Exams, Internal Audits, and other Monitoring & Inspection reviews.
• Capture and analyse data relevant to inspection metrics to support governance activities and dashboard reporting.
• Conduct regular routines with key stakeholders across Global Banking & Global Markets (GBGM) AML Operations, Global Financial Crimes, Risk, and Technology.
• Demonstrate strong collaboration, influencing, and relationship management skills.
• Coordinate and partner with GAOO support teams and stakeholders to ensure end‑to‑end process engagement and timely implementation of changes.
• Review and govern proposed changes to operational procedures and processes through established governance forums.
• Supporting initiatives to…