Service Analyst - End User Computing Enablement

Service Analyst - End User Computing Enablement

Apply for the service analyst role at Allstate Northern Ireland.

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. For more than 90 years, our innovation has kept us ahead of evolving customer needs, from advocating safety measures to leading in pricing sophistication, telematics, and device and identity protection.

The Service Analyst – End User Computing (EUC) Enablement role supports the delivery of technology experiences that help employees remain productive and self-sufficient throughout their workday. The position focuses on go‑to‑market strategies, human change management, and service improvement initiatives for End User Computing. Success is measured by adoption, user satisfaction, and business impact.

• Go‑to‑Market Strategy & Change Enablement
  • Develop and execute go‑to‑market strategies for new End User Computing products and services, including defining value propositions, readiness plans, and adoption metrics.
  • Apply structured change methodologies (e.g., Prosci, ADKAR) to assess readiness, build awareness, and reinforce adoption across diverse user groups.
  • Partner with Change Champions to validate approach, gather feedback, and support adoption activities.
  • Support the adoption of AI‑driven features within End User Computing products, ensuring readiness and user confidence.
• Feedback & Insights
  • Collect and analyze end‑user feedback to identify pain points and improvement opportunities.
  • Translate insights into actionable recommendations for service and product teams.
  • Leverage AI‑enabled analytics where applicable to identify trends and predict adoption challenges.
• Service Improvement & SOPs
  • Develop and maintain Standard Operating Procedures (SOPs) and enablement playbooks to ensure consistent service delivery.
  • Drive continuous improvement initiatives aligned with user experience and business outcomes.
• Collaboration & Governance
  • Represent the Voice of the Customer in product and service forums, influencing roadmaps with data‑backed insights.
  • Partner with product, support, and change teams to anticipate impacts and ensure smooth rollouts.
• Reporting & Analytics
  • Build and maintain dashboards (e.g., Power BI) to track adoption, satisfaction, and service performance.
  • Provide actionable insights to leadership through regular reporting and analysis.
  • Explore opportunities to use AI‑driven tools for reporting automation and predictive insights.
• Essential Skills
  • 2 years’ experience with change frameworks (ADKAR, Prosci) and adoption strategies.
  • 2 years’ experience in creating structured documentation, adoption strategies, and leadership‑ready reports.
  • 2 years’ experience with Microsoft 365 tools (Teams, SharePoint, One Drive, Outlook).
• Desirable Skills
  • 1 year’s experience with Power BI or Microsoft Power Package.
• Supervisory Responsibilities
  • This job does not have supervisory duties.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries: IT Services and IT Consulting

Posting End date: Friday 9th January 2026 [11.59pm]

• A generous, flexible benefits package including annual leave, healthcare and dental cover, pension, and lifestyle discounts
• Access to world‑class learning platforms and award‑winning L&D
• Clear career paths, internal mobility, and a strong focus on growth
• A people‑first culture with flexible working options
• Be part of a high‑performing, socially responsible organisation where your work has purpose and your growth is supported every step of the way

Allstate NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability. We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under‑represented in our workforce, we would particularly welcome applications from women.

All appointments will be made on merit.

Applicants should note Allstate NI complete Access

NI background checks on all candidates offered a position.

To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.