Engineer Enterprise Voice and AV

TP ICAP Group is a world‑leading provider of financial markets infrastructure and data. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions. The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative liquidity and data solutions specialist.

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The Engineer – Enterprise Voice and AV plays a pivotal role in guaranteeing the reliability, performance, and scalability of the company’s global Unified Communications and Voice infrastructure. This technically demanding position is responsible for engineering and transformation initiatives across a range of platforms, including Cisco Call Manager, Audio Codes SBCs, Cisco CUBEs, Audio/Visual systems, and Microsoft Teams environments. Key responsibilities include leading essential migration projects such as moving Audio Codes SBCs to the AWS Cloud and replacing legacy Cisco gateways with Audio Codes SBCs.

The role also involves enhancing SIP/TDM trunking and interconnects, and driving the adoption of AI‑powered analytics and automation to optimise voice operations, transformation, troubleshooting, and global support for the company’s Voice strategy. This encompasses VOIP, collaboration tools, Audio/Visual systems, SBCs, voice gateways, and SIP/TDM trunking. The position forms an integral part of the Voice and AV engineering team, delivering support for TP ICAP services globally.

• Design, implement, and support enterprise voice solutions with a strong focus on Audio Codes SBCs, Cisco CUBEs, and cloud migration.
• Technical Lead for voice projects such as migrating Audio Codes SBCs to AWS Cloud or migrating Cisco legacy gateways to Audio Codes SBCs.
• Provide advanced troubleshooting for voice/video/IPTV services, including Cisco IP phones, Teams Direct Routing, and Microsoft Teams Rooms.
• Develop and maintain automation scripts (Power Shell, Python, or similar) for SBC configuration, provisioning, monitoring and alerting workflows, bulk migration tasks and operational efficiency.
• Maintain proactive monitoring frameworks to ensure high availability and reliability.
• Act as L2/L3 escalation point for complex voice/ AV / MTR issues.
• Ensure compliance with TP ICAP’s Permit to Operate and Change Control processes.
• Collaborate with internal teams across all global regions to fix issues and enhance services.
• Extensive knowledge of Enterprise voice technologies, Unified Communications, and Trader Voice.
• Deep expertise in Audio Codes SBCs (configuration, migration, and cloud deployment) and SIP Trunking configuration with best practices.
• Proven experience in IP Network & Voice/IP Telephony, including Cisco Unified Communication Suite and strong understanding of LAN, WAN & telecommunication operations.
• Strong knowledge of Cisco networking systems with ability to configure & troubleshoot voice‑related hardware; CCNP or CCVP certification required.
• Hands‑on experience with Cisco Unified Communications, Cisco CUBEs, legacy gateway replacement, Audio Codes SBC implementation on premise and in AWS.
• Solid understanding of LAN/WAN networking and Unified Communication / IP telephony.
• Experience with Microsoft Teams direct routing, and enterprise voice integration.

• Proficiency in scripting languages (Power Shell, Python, Bash) for automation and orchestration, applied to network/voice analytics.
• Experience supporting Digital Signage and IPTV platforms for enterprise AV solutions.
• Familiarity with Microsoft Teams Room pro Modern Workplace technologies.
• Strong problem‑solving, analytical, and project management skills.
• Ability to work under pressure and manage multiple priorities.
• Excellent interpersonal and communication skills for cross‑functional collaboration.
• Demonstrates loyalty to TP ICAP principles, works ethically, and respects professional and company values.

Occasional out of business hours support and weekend work for implementation of changes.

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That’s why we’re building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord – our Employee Network – is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.