Service Management Specialist

The Role

This role is well suited to the experienced IT professional who would relish to chance to operate both as part of a team of fellow professionals but also with the drive and initiative to work with autonomy.

• Responsible for the deployment of the processes. Evaluates performance metrics against the defined critical success factors and institutes actions to correct shortcomings or further streamline the process as necessary
• Responsible for the execution of the process controls ensuring that internal support groups vendors suppliers customers comply with process and data standards.
• Coordinate and collaborate process delivery involving internal support groups vendors suppliers customers and manage any roadblocks
• Interfaces with other processes and / or business functions to ensure they are able to leverage the benefits provided by the ITIL processes
• Manages and leverages existing toolset functionality to support the effective and efficient delivery of the Processes Ensure that KPIs are reported and their targets met
• Coordination with suppliers contractors 3rd parties etc.
• Identifies opportunities and submits proposals for improvement with respect to tools staff training process procedures and work instructions
• Please note that this job description is subject to ongoing review as new demands and best working practises are considered agreed and implemented

• Operational ownership of one of at least one of the following processes :
• Configuration and Asset Management
• Software Asset Management
• Incident Management
• Request Management
• Knowledge Management
• Problem Management
• Change and Release Management
• ITIL Operational experience and a strong knowledge of ITIL v3 and ISO 20000
• A track record of operating and managing within an IT Service Management environment
• Good level of technical understanding
• Track record for delivering demand reduction and shift left mentality
• Successful track record of achieving performance and delivery targets

• Exposure to Service Now including working with development team members to implement tool enhancements in the promotion of service improvement and bug fixing
• ITIL Intermediate / Practitioner certified

Qualifications :

We dont believe hiring is a tick box exercise so if you feel that you dont match the job description 100% but would still be a great fit for role please get in touch.

Yes

Full-time

General Insurance,Corporate Sales,Cost Estimation,Benefits & Compensation,Heavy Equipment,AC Maintenance

years

1