Network Operations Center Engineer

Principal Recruitment Consultant at Realtime Recruitment

Looking for a 24/7 NOC engineer on behalf of a Belfast based client.

• Act as the first point of escalation for customer calls.
• Log and manage faults/service requests via Remedy, resolving over 95% at first touch.
• Work within strict SLAs to ensure timely resolutions.
• Maintain accurate shift handovers and keep support tickets up to date.
• Keep customers informed throughout the fault lifecycle.
• Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems and other IT systems.
• Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF.
• Liaise with third‑party engineers and suppliers to resolve issues.
• Support field engineers with remote configurations and link checks.

• Proven experience in IT Helpdesk or NOC environments.
• Strong troubleshooting skills in IT/Networking, with appropriate escalation practices.
• Background in enterprise network support; CCNA certification or equivalent experience preferred, Windows OS and server support.
• Experience working with third‑party suppliers and managing escalations.
• Familiarity with ITIL service environments and SLA adherence.
• High attention to detail and ability to perform under pressure.
• Excellent communication and customer service skills.
• Eligible for Security Clearance.
• Communicate openly and contribute to team success.

• Opportunity to progress your career.
• 23 days annual leave (rising to 27 days with time) with opportunity to buy more leave.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

Mid‑Senior Level

Full‑time

Information Technology