Database Support Engineer

Database Support Engineer – System C, Belfast, Northern Ireland, United Kingdom

At System C, we create software that helps drive 21st‑century health and social care in the UK. Using leading‑edge technology and data, our systems are trusted by hundreds of organisations, impacting millions of lives every day.

• Manage customer issue support using the company ITSM tool, JIRA.
• Investigate incidents related to the products, often requiring Microsoft SQL.
• Prioritise faults according to incident type and SLAs.
• Assign calls to resolver groups or individuals in line with process.
• Author knowledge‑base articles for internal staff and customers.
• Analyse data, make difficult decisions, and solve complex problems.
• Participate in regular data fixes and apply environment configuration or localisation settings as required.
• Maintain and update technical documentation.
• Follow ITIL process for all incidents and log all time spent accurately.
• Attend meetings; may include travel to other System C offices.
• Assist the manager in organising, planning, and implementing strategy.
• Participate in out‑of‑hours on‑call rota.

• Providing remote support for software applications.
• Triage and troubleshoot application‑related tickets in line with SLAs.
• Knowledge of JSON / XML payloads for APIs.
• Microsoft SQL Database Administration.
• Web services and technologies such as IIS.
• Technical operations and troubleshooting.
• Excellent communication with all levels of technical and non‑technical staff.
• Organising and coordinating work for self and others.
• Passion for supporting software applications and willingness to share knowledge.
• Writing technical documentation and knowledge‑base articles.
• ITIL Foundation qualification or experience working within an ITIL service framework.
• Monitoring releases and updating outstanding issues affected by them.
• Strong written and verbal communication and interpersonal skills.
• Excellent customer‑relationship skills.

• Experience working within a software development company.
• Advanced Microsoft SQL Server expertise (stored procedures, schemas, functions).
• Knowledge of HL7 interface messaging.
• Experience with Agile software development.
• Experience with JIRA and Confluence.
• Software testing experience.
• Experience with iOS.
• Knowledge of cloud‑based solutions such as Microsoft Azure.

Entry level

Full‑time

Information Technology – Hospitals and Health Care