Client Account Manager- Tech client

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Client:

WHYTEMATTER

Location:

Belfast, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

6dc

Job Views:

5

Posted:

12.08.2025

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Job Description:

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Jobs

Employee Log in Candidate Log in to Connect Homepage  Mail IT/Saas
· Belfast
· Hybrid

Client Account Manager
- Tech client

We are looking for an experienced and highly professional Client Success Manager to support a single, high-profile client within our portfolio. This is a unique opportunity to work in a dedicated capacity
, acting as the client's trusted advisor, advocate, and primary point of contact within our business.

You’ll be responsible for building a strong, consultative relationship with this client, ensuring successful outcomes and long-term satisfaction. This is a strategic, hands-on role requiring deep collaboration with technical teams and a proactive, problem-solving approach.

Key Responsibilities

Serve as the sole point of contact for a single key client, managing the relationship day-to-day

Develop a deep understanding of the client’s business, priorities, and technical environment

Act as a bridge between the client and internal teams (engineering, product, support)

Proactively identify challenges or areas for improvement before they escalate

Drive solution adoption and value realization through continuous engagement

Lead regular meetings, status updates, and strategic reviews with client stakeholders

Track performance metrics and ensure all deliverables and SLAs are met

Manage and resolve escalations with professionalism and urgency

Provide feedback to internal teams to improve product and service delivery

Requirements

3–5+ years in a Customer Success
, Account Management
, or Client Services role supporting enterprise or high-profile clients

Experience working in a technical, SaaS, or B2B technology company

Strong relationship-building and stakeholder management skills

Excellent verbal and written communication skills—confident, calm, and clear under pressure

Strong organizational skills with the ability to manage complex interactions and timelines

Technically fluent—you can understand and explain product functionality and workflows

Experience working with cross-functional teams (e.g. developers, product managers, execs)

Department IT/Saas Role Client Account Manager#J-18808-Ljbffr