Senior Support Manager - VP

Citi Belfast, Northern Ireland, United Kingdom – Application Senior Support Manager - VP

Data Solutions Technology strives to provide measurable competitive advantage to our business by delivering high quality, innovative and cost effective reference data technology and operational solutions in order to meet the needs of the business, our clients, our regulators and stakeholders.

Olympus is a next generation Data Fabric to streamline data sources across SMBF and enable industry-leading analytics, client, regulatory, surveillance, supervisory, risk & finance reporting and data science solutions that are Accurate, Reliable, Relevant, Consistent, Complete, Scalable, Timely, Secure, Nimble.

Olympus is built on Big data platform and technologies under Cloudera distribution like HDFS, Hive, Impala, Spark, YARN, Sentry, Oozie, Kafka.

We are seeking an experienced Senior Support Manager to lead our Big Data Platform support team. The successful candidate will have a strong background in application support, team management, and collaboration across multiple regions.

• The Application Senior Support Manager is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
• Provides expertise in area and an advanced level of understanding of the principles of apps support.
• Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
• Considers the implications of the application of technology to the current environment.
• Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
• Acts as advisor or coach to new or lower level analysts; allocates work.
• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
• Persuades and influences others through strong and comprehensive communication and diplomacy skills
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• 8-10 years of experience in strategic application production support within the financial sector, focusing on operational excellence and system stability.
• Leading initiatives in application performance optimization, including bottleneck analysis, efficient resource management, and capacity planning.
• Driving the implementation of best practices to enhance application stability and leverage performance metrics for strategic decision-making.
• Hands‑on experience and proficiency in supporting applications within Unix/Linux environments.
• Strong command of SQL across various Relational Database Management Systems (RDBMS) for data analysis and management.
• Exceptional practical problem‑solving and strategic thinking capabilities.
• Proficiency in scripting languages such as Power Shell, UNIX shell scripting, and Python, utilized for automation and efficiency.
• Familiarity with job schedulers including Autosys, CONTROL‑M, and similar platforms.
• Ability to perform effectively and adapt quickly within dynamic and fast‑paced work environments.