IOI Consulting - Quality Support Manager

Position: IOI I Consulting - Quality Support Manager
IOI - UK&I Consulting - Quality Support Manager - Belfast

Location:

Belfast

Other locations:
Primary Location Only

Requisition :

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Introduction to Consulting and the role This is an exciting opportunity to join a growing Quality and Risk Management team within EY Ireland's Consulting business. This is a Dublin or Belfast-based role which will provide support to EY's Ireland Consulting business.

The growth of our Consulting business and specifically our Technology Consulting business has created the need for a Manager to join the firm's Quality and Risk Management team. We are looking for a high-performing, meticulous and enthusiastic candidate to join this growing team.

You will have worked as part of a team delivering technology related services and you will understand the broad risks involved when delivering technology related services. You will be given a large degree of autonomy and responsibility to lead meetings and propose solutions and new ways of doing things.

Your key responsibilities

• Work closely with our Technology Consulting engagement teams, including Engagement Partners, on identifying and resolving quality and risk management concerns
• Be pro-active in identifying and driving forward initiatives which help to streamline processes and mitigate risk for the business
• Develop and deliver training on Quality and Risk Management areas, to include training on how best to manage and mitigate the risks involved in delivering technology related services
• Assist engagement teams when they are setting up new clients and new engagements to include -
• completion of Client Acceptance and Engagement Acceptance within EY's Risk Management Tools
• preparation for oversight committees e.g., IT and Managed Services
• Preparation and issuing of communications and insights to the business and partner group
• Preparation of monthly Quality and Risk Management reports for the business
• Review client contracts / engagement letters to identify commercial areas where such contracts could be strengthened.
• Assist team with performance of in-flight Delivery Excellence engagement reviews. This will involve meeting with engagement teams to understand how the engagement is being managed, and to understand what governance is in place e.g. change management, programme board reports etc. This will also involve sharing examples of leading practice to help teams ensure that they are delivery quality work and limiting the risk of anything going wrong on the engagement
• Liaise with internal Risk Management teams on an ongoing basis to include Independence, Legal, Financial Crime and Risk Management
• Help advise our client engagement teams on how to manage and mitigate the risks which arise when delivering professional consulting services.
• Work in partnership with other internal stakeholders and work collaboratively to help shape how we identify and manage enterprise-wide risks, providing risk and quality solutions to the business.

To qualify for the role, you must have

• A degree in a technology related discipline (e.g. software development, digital technologies, computer science etc.) with experience of advising on and delivering a broad range of technology related services,
  OR
• Significant experience delivering technology-based services (e.g. systems design and implementation, systems engineering, software development etc.) either in industry or on a consultancy basis
• Proven track record of delivering technology-based consulting services (e.g. design and implementation of software products, business analysis, AI driven software etc.)
• A thorough understanding and appreciation of the risks involved in delivering technology-based consulting services
• Be comfortable acting on your own autonomy and enjoy the responsibility of leading meetings and proposing solutions and new ways of doing things.
• Excellent leadership and team management skills, with the ability to motivate and develop talent.
• Exceptional communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
• Excellent time and project management skills and the ability to effectively prioritise competing commitments.
• Analytical and problem-solving abilities, with a keen attention to detail.
• Knowledge of GDPR or other data protection considerations would be helpful but not essential
• Experience in reviewing commercial contracts (with an appreciation of general legal, data privacy and risk management issues) would be helpful but not essential

What we look for At EY we look for highly motivated individuals who are good communicators, who can think on their feet and who can confidently present to senior management. We also look for team players who are not only looking to enhance their own career but recognise the value in developing others and strengthening…