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IT Support HelpDesk/Support

Global Service Desk Analyst - ITIL & 1st​/2nd Line Support

Job in Belfast, County Antrim, BT1, Northern Ireland, UK
Listing for: MCS Group
Full Time position
Listed on 2026-01-05
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A global professional services firm in Belfast is seeking a Global Service Desk Analyst. This role involves providing exceptional customer support through various channels for a large international user base. The ideal candidate will have 1-2 years' experience in IT support, a solid understanding of the ITIL framework, and strong communication skills. Emphasis on high-quality incident resolution and adherence to SLAs is crucial.

This position offers a structured environment with defined processes.
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