Data Transfers Office - Business Enablement and Onboarding - Senior Vice President

Overview

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

The IMPaCT Team combines the Cross Border Data Clearance function, the Enterprise Data Office, Privacy, and Records and Information Management. The Enterprise CBDC (Transfer Office) drives the build-out and implementation of Citi's enterprise-wide data transfer framework and implements the transfers operating model.

We are seeking a highly experienced and dynamic Senior Vice President (SVP) to lead, build, manage, and operationalize the cross-border data transfer clearance process for a major business segment within Citi. This critical role requires a blend of regulatory execution, privacy expertise, process leadership, and content development, with a strong emphasis on automation, AI tooling, strategic communication, and data-driven insights. The SVP will be instrumental in defining and scaling the enterprise data transfer framework, serving as a trusted advisor to business partners, and ensuring timely and compliant execution across multiple jurisdictions and stakeholder groups.

This role is specifically within the Data Transfers Office, focusing on delivering an exceptional and compliant experience for our internal stakeholders.

Key Responsibilities:

• Leadership & Operational Excellence
  :
  Lead and operationalize cross-border data clearance activities covering privacy, outsourcing, localization, and data sovereignty requirements for a significant business segment, always with a focus on delivering seamless and efficient service to our internal clients.

• Team Building & Management
  :
  Build and manage a high-performing team responsible for execution, coordination, and control adherence, fostering a culture of excellence, continuous improvement, and a strong customer service ethos in supporting business needs. This role requires a hands-on problem-solver who drives solutions rather than just monitoring progress.

• Strategic Operating Model
  :
  Design and implement a scalable and efficient operating model aligned with Citi’s global data transfer framework, optimizing processes for maximum effectiveness and a superior user experience. This includes a proactive problem-solving mindset to anticipate and address challenges before they arise.

• Cross-Functional Collaboration
  :
  Collaborate effectively across global legal, compliance, technology, and business teams, leveraging influence and partnership to drive seamless delivery and achieve common goals, ensuring that stakeholder needs are consistently met and exceeded.

• Innovation & Automation
  :
  Drive product and automation development, including AI-powered decision support systems, workflow integrations, and intelligent dashboards, to enhance efficiency and accuracy, ultimately improving the speed and quality of service to our business partners.

• Data Governance & Ownership
  :
  Own and maintain the business-aligned Data Transfer Register, ensuring comprehensive traceability, accuracy, and audit readiness, providing clarity and confidence to our stakeholders.

• Data-Driven Insights & Analytics
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  Conduct in-depth qualitative and quantitative analysis to evaluate process performance, identify opportunities for optimization, and provide actionable, data-driven recommendations to senior leadership, with a constant eye on improving the customer journey and satisfaction. This requires a strong problem-solving mindset to translate data into practical solutions.

• Advisory & Guidance
  :
  Serve as a trusted advisor to business partners on framework implementation, regulatory interpretation, and best operating practices, providing expert guidance and support that is clear, proactive, and anticipatory of their needs.

• Knowledge Management & Content Creation
  :
  Produce and curate high-quality content, including playbooks, guidance documents, and FAQs, that simplifies and scales process knowledge across the organization, empowering our stakeholders with self-service solutions and clear communication.

• Communication & Reporting
  :
  Co…