Technical Support Engineer III

Technical Support Engineer III - Belfast

Delinea - Belfast, Northern Ireland, United Kingdom

Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea’s leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle – across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities – including workforce, IT administrator, developers, and machines – assign appropriate access levels, detect irregularities, and respond to threats in real-time.

With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on , Linked In, X, and You Tube.

Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.

Delinea is seeking an experienced Technical Support Engineer to join our Global Technical Support team, providing world-class support to our customers. Our ideal candidate is a responsible and motivated self-starter with a desire to learn modern technologies and concepts and solve technical questions. This individual should have significant technical knowledge and understanding of IT, networking, and cyber security concepts, combined with the ability to troubleshoot technical customer issues and maintain a clear, professional, and efficient customer interaction.

This position reports directly to the Technical Support team manager and must be based in Belfast or UK (hours will be 5am GMT‑2pm GMT from Sunday through to Thursday).

• Provide post‑sale technical support to customers and partners
• Assess and document reported customer issues
• Formulate and communicate resolution plans
• Gather necessary information and resources
• Investigate and reproduce case scenarios
• Provide clear customer responses and document corrective actions
• Develop knowledge base articles and pre‑written responses
• Provide consultation and mentoring to technical support engineers

• At least 3–4 years of proven relevant professional experience as a technical support engineer
• In‑depth knowledge and experience with at least some of the following:
  • Cybersecurity products and solutions
  • IT and System administration (minimum of 5 years)
  • Networking and data transport and encryption
  • Cloud infrastructure, Machine, network and services virtualization
  • Security concepts and methodologies
  • Relational databases and SQL language proficiency
  • Power Shell, Bash or other OS scripting languages
• Ability to work on‑call hours as assigned
• Troubleshooting and problem deconstruction
• Strong written and verbal English communication skills
• Ability to work diverse, international, customer and team environments
• Able to communicate technical concepts at a professional level in multiple languages
• Trustworthy, self‑motivated, and reliable
• Accountability, transparency, and ownership
• Desire to work in a dynamic and challenging environment
• Organized and methodological with great attention to detail

• Proficiency in one or some of these languages, i.e. German, French, Spanish, Japanese, Arabic and Turkish
• Prior or current security clearance

• We’re passionate problem‑solvers helping the world’s largest organizations protect what matters most: their human and machine identities.
• We invest in people who are smart, self‑motivated, and collaborative.
• We offer meaningful work, a culture of innovation and great career progression.

• Spirited – We bring energy and passion to everything we do
• Trust – We act with integrity and deliver on our commitments
• Respect – We listen, value different perspectives, and work as one team
• Ownership – We take…