Business Analyst

Team/Role Overview:

The Business Analyst is a strategic professional who stays abreast of developments within their own field and contributes to directional strategy by considering their application in their job and the business. Recognised technical authority for applications used within the business. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers.

Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub‑function/job family.

• Manage a large multi‑faceted project/account/campaign or multiple projects at the same time.
• Own project goals leveraging expertise to inspire a sense of shared purpose within the project team.
• Organise new challenges and drive business results.
• Drive end results of the project as a representative of the business.
• Work closely with the technology, business and operations teams to define a project scope and objectives for project members.
• Prepare, maintain, and submit clear and concise activity/progress reports.
• Assess project risk potentials, dependencies and discover potential problems before they occur.
• Apply a proactive approach in routinely tracking the project participant progress against project goals.
• Define, teach, and enforce the use of good project management practices such as techniques in resolving complex, interdependent activities into tasks and sub‑tasks that are documented, monitored and controlled.
• Identify and, where required, amend the approach to the context and constraints of each project.
• Constantly improve their own and their teams’ skills through lessons‑learned reviews at project completion.
• Possess the knowledge, skills and experience to recognise when problems surface or potential problems are looming.
• Articulate problems, bring the right people together to solve problems and know when the problem has been properly addressed and closed.
• Promote partner involvement through effectively communicating project status upward and to the client.
• Apply lessons learned from recent projects to future projects.
• Communicate to all concerned parties project milestones, status updates, as well as any existing or potential customer escalation issues.
• Proactively follow escalation and change control processes.
• Own all management reports on a given engagement.
• Promote good working relationships across a project, cultivating the people skills needed to develop trust and communication among all of a project’s stakeholders: its sponsors, those who will make use of the project’s results, those who command the resources needed, and the project team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Advance the learning technology offerings at Citi by enabling best‑in‑class systems and processes in alignment with future trends.
• Stay current on available learning technologies and leverage expertise to develop learner‑centric learning solutions.
• Determine optimal configuration for our learning systems to achieve the desired outcome while managing new features and capabilities.

• Project management experience – preferably working with technology implementations.
• Ability to develop project plans, manage individual deadlines and goals.
• Knowledge of project metrics, including gathering, reporting, trend analysis, creation, and metrics.
• Ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic…