Lead Product Designer

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network.

And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve:
Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise: closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official:
Bazaarvoice is a Great Place to Work in the US, Australia, India, Lithuania, France, Germany and the UK!

We are looking for a talented and experienced Lead Product Designer, who has a passion for taking complex data and turning it into compelling stories.

You will develop a deep domain knowledge of our product areas and work closely with other designers, product managers, engineers and researchers to help develop solutions to complex problems; delivering value to the millions of people that we serve every day.

• Lead the design for a product that is centred around data. Your goal is to simplify complex e-commerce metrics and demonstrate the value of user generated content in a way that is intuitive and actionable.
• Partner with product managers and engineers in an empowered teams model to oversee the user experience of new features and products from conception until launch and beyond.
• Define the structure and flow of performance dashboards, creating design flows and experiences that are simple and elegant.
• You will use findings from user research and data analysis to inform design decisions and constantly improve the clarity of our Insights.
• You are expected to think strategically about product direction. It is not just about how it should look but defining what we should build and why.
• Identify opportunities for AI to transform our approach to design and mentor others on its effective use.

• A product mindset and a deep understanding of the entire product development process.
• Experience designing dashboards, analytics tools and complex data visualizations that simplify and communicate large datasets, especially within e-commerce or analytics platforms.
• Experience working with design systems with the proficiency to help evolve them.
• Strong communication skills to help people across the company understand the rationale behind your proposals and the complex nuances of design problems.
• A growth mindset. Willingness to own problems. Comfort with ambiguity. A desire to make things better. A balanced sense of optimism and humility.

• 8+ years of professional product design experience.
• A portfolio that clearly demonstrates user centered design solutions with strong visual design, interaction design, and a sharp focus on turning data into compelling narratives.
• Proficiency in design tools such as Figma.

• Prior experience working in e-commerce or social media.
• Prior experience working in multinational product development organisations.

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We see our own success through our customers’ outcomes.

We approach every situation with a customer first mindset.

We believe in the power of authentic feedback because it’s in our DNA.

We do the right thing when faced with hard choices. Transparency and trust accelerate our…