Application Support Analyst

Application Support Analyst - 12-Month Fixed-Term Contract

Location:

Belfast (Hybrid - 3 days office / 2 days home) Salary: 43-48k pa

Contract:

12-month Fixed-Term Contract

Working Hours:

36 hours per week The Opportunity I'm working with a leading organisation within Northern Ireland's energy and utilities sector to recruit an Application Support Analyst on a 12-month fixed-term contract. This is an excellent opportunity to join a technology operations team responsible for supporting business-critical applications that underpin essential services and infrastructure. As an Application Support Analyst, you'll play an important role in ensuring key systems remain available, secure and reliable, working closely with internal technology teams, business users and external software suppliers.

You'll be involved in application support, incident management, troubleshooting, system monitoring, upgrades and continuous improvement activities, gaining exposure to a complex and highly important technology environment. The Application Support Analyst role would suit someone with experience supporting business-critical applications who enjoys investigating technical issues, working with different stakeholders and taking ownership of systems and services.

Key Responsibilities Provide 1st and 2nd line application support, investigating and resolving technical incidents and service requests. Monitor application performance, availability and system health, helping minimise service disruption. Investigate recurring issues, undertake root cause analysis and implement preventative solutions. Support incident, problem and change management processes in line with agreed SLAs. Assist with application upgrades, releases, testing and deployment activities. Work closely with internal IT teams, business users and third-party software suppliers to resolve technical issues.

Maintain technical documentation, support procedures and knowledge repositories. Take ownership of assigned applications, understanding their functionality, dependencies and operational requirements. Identify opportunities to improve application performance, monitoring, automation and service delivery. Support business continuity, disaster recovery, resilience testing and relevant compliance activities. Participate in an out-of-hours support rota when required.

Essential Criteria A third-level qualification in IT, Computer Science, Business Information Systems or a related discipline, or equivalent relevant experience. Experience supporting business-critical applications within a highly available or 24/7 operational environment. Strong troubleshooting and analytical skills, with the ability to investigate and resolve complex technical issues. Experience working with business users, technical teams and third-party suppliers. Good organisational and communication skills, including technical documentation.

Ability to prioritise incidents and manage competing demands in a time-sensitive environment. Willingness to participate in an on-call and out-of-hours support rota.

Desirable Experience Experience in any of the following would be beneficial: ITIL processes, particularly Incident, Problem and Change Management. SQL and database technologies. Linux administration and scripting. Application integrations, interfaces and data exchange services. Application testing, release and deployment activities. Cybersecurity and information security. Operational technology, utilities, energy or other critical national infrastructure environments. What's on Offer? Salary of 43-48k pa.

12-month fixed-term contract. 36-hour working week. Hybrid working - 3 days in the Belfast office and 2 days from home. Performance-related bonus. Private medical cover and pension matching. Enhanced annual leave and family-friendly benefits. Wellbeing programme and additional wellbeing days. Free car parking, onsite EV charging and complimentary lunch. Professional development and career progression opportunities. Exposure to a highly important technology environment within the energy sector.

Why Work With Me? I'm JP Rooney, a specialist IT Contract & Interim Recruitment Consultant with VANRATH, supporting organisations across Northern Ireland with their technology recruitment. Over the past few years, I've placed hundreds of IT contractors, with the vast majority securing extensions or permanent opportunities. I take a personal and honest approach to recruitment, meeting candidates to understand their experience,…