Business Analyst Group Manager

Team/Role Overview:

The Business Analyst Group Manager is accountable for management of complex/critical organization-wide applications. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Generally accountable for delivery of a full range of services related to application ownership for the entire organization.

Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, application lifecycle, configuration and policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area.

Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

• Responsible for the management of significant projects; manages multiple products or processes with a large amount of independence.
• Develop and exercise business plans, policies and procedures and may also be responsible for various projects to improve efficiencies.
• Identify stakeholders and key organizations and build and manage relationships.
• Direct the creation of multiple projects of work and manage their alignment to business goals.
• Lead the facilitation, coordination, and arbitration of cross functional macro level topics within/across projects and with Senior Management.
• Lead the identification and drive resolution of issues, including those outside established projects of work with stakeholders to ensure project scope definition.
• Meet business objectives and work with project sponsor to ensure business case/cost benefit analysis is in line with business objectives.
• Drive adherence to project processes, procedures, methods, and standards for project delivery and leverage across the project.
• Assist project team in negotiating for resources owned by other departments in order ensure the project can be completed.
• Direct the communication of status, issue, and risk disposition to all stakeholders, including Senior Management, on a timely basis.
• Direct the identification of risks which impact project delivery and ensure mitigation strategies are developed and executed when necessary.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgement regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervising the activity of others and creating accountability with those who fail to maintain these standards.
• Provide leadership and strategic direction for the projects in relation to the learning ecosystem, acting as a product owner of these systems, driving prioritization and standardization.

• Business Analyst Experience
• Experience with learning application implementation and management
• Project Management experience preferred
• Team Management experience
• Technical expert including proficiency with Agile Scrum and waterfall methodologies, as well as experience working with JIRA
• Known internally and externally as reliable, knowledgeable resource.
• Project management experience – preferably working with technology implementations and the ability to develop project plans, manage individual deadlines and goals.
• Knowledge of project metrics, including gathering, reporting, trend analysis, creation, and metrics and ability to identify and provide analysis on application health
• Ability to identify issues, problems and potential risks and generate solutions and choose appropriate alternatives using…