Account Manager - FMCG

Permanent employee, Full-time – County Dublin

We welcome applications from candidates who meet the qualifications set out below. If you do not possess the necessary experience or skills outlined, we kindly ask you to refrain from applying, as we seek to ensure a strong fit for this role.

Full on site requirement during probation period with the option to do hybrid upon completion. Ideal candidate should be living in or near Dublin.

This role will lead and grow key client accounts while driving sales performance through KPI management, Insights-led decision-making, and strong field team leadership. The ideal candidate will be a highly motivated, professional, self-starter; equally effective working independently and as part of a team with a commercial mindset, strong judgement, and a “make it happen” approach.

Key Responsibilities:

• Contract Management & Delivery
  • Oversee the management and execution of multiple FMCG field sales contracts.
  • Ensure timely and efficient delivery of client expectations, meeting KPIs and targets.
  • Actively manage budget objectives to ensure continuous return on investment from the client’s perspective.
• Client Relationship Management
  • Serve as the senior point of contact for our clients, fostering strong, lasting relationships.
  • Maintain a high level of client engagement. Anticipate client needs and deliver on service levels.
  • Conduct regular performance reviews and prepare comprehensive client reports to demonstrate added value.
• Commercial Accountability
  • Take full ownership in Owning the Number. Responsible for the financial performance of the FMCG accounts, ensuring profitability and commercial success.
  • Collaborate with internal finance and operational teams to ensure cost control and margin management.
  • Manage budgets, forecasts, and account specific performance analysis to deliver on KPI objectives.
• Driving Organic Growth
  • Identify and implement strategies to drive organic growth within existing accounts.
  • Develop up-sell and cross-sell opportunities in collaboration with the Leadership Team.
• Team Leadership & Management
  • Set clear KPI targets for the field team, track performance, and coach individuals to close gaps and improve results.
  • Build a positive, high-performance culture across Head Office and the field, encouraging collaboration, accountability, and continuous improvement.
  • Provide ongoing mentoring and coaching to develop capability, strengthen execution, and consistently deliver performance objectives.
• Data & Insights & Reporting
  • Use data and insights to monitor and optimise brand performance.
  • Tell the story behind the numbers, translating findings into clear action plans for the field team to execute.
  • Own the end-to-end performance cycle: identify gaps, implement corrective actions, and track results to close the loop.

Key Requirements:

• Experience:
  
  5–7+ years’ experience in senior account management/commercial roles, ideally within FMCG. Proven experience managing client contracts and service level agreements.
• Commercial acumen:
  Strong financial and analytical capability with experience managing budgets, forecasting and profitability to deliver sustainable growth and ROI.
• Leadership:
  Demonstrated ability to lead, coach and performance-manage teams (including field/remote teams), driving consistent execution and high standards.
• Client partnership:
  Exceptional relationship management skills with the ability to understand client objectives, influence stakeholders, and build long-term, trusted partnerships.
• Client management & contract delivery:
  Proven track record of managing key client accounts and consistently delivering against contract commitments, driving organic growth and identifying opportunities to expand and strengthen existing agreements.
• Data-led decision making:
  Confident using data and insights to analyse performance, tell the story behind the numbers, and translate insights into clear action plans that close performance gaps.
• Communication & influencing:
  Excellent written and verbal communication, with strong presentation and negotiation skills across client and internal stakeholders.
• Delivery mindset:
  Highly organised, adaptable and resilient—able to…