Office Manager - Estate Agency

Honeycomb is pleased to be partnering with a reputable estate agency to appoint an Office Manager in Belfast. This is an exciting opportunity for an experienced professional to lead office operations, drive team performance, and support the ongoing success of the business. The Job An excellent opportunity has arisen for an organised and commercially focused individual to oversee the daily management of a busy Belfast office.

Working alongside senior leadership, you will be responsible for maintaining efficient operations, reviewing team performance, monitoring lead activity, and ensuring business targets are achieved. This position would suit someone with strong leadership and organisational abilities who understands the importance of customer service, commercial results, and effective team management. The Company Our client is a recognised name within the Belfast property sector, known for delivering a high standard of service and maintaining strong business relationships.

The company continues to focus on growth and performance, offering an environment where employees are supported, initiative is welcomed, and there are opportunities to progress professionally. Package/Benefits:
* Competitive salary of £35,000-£40,000, depending on experience
* Excellent annual leave allowance
* Attractive employer pension contribution
* Discretionary bonus linked to performance
* Monday to Friday working hours
* Opportunities for future career development
* Positive and professional team environment
* A key position within an ambitious and growing business

The Role
* Overseeing the daily management and operational efficiency of the Belfast office
* Monitoring new business enquiries and ensuring timely follow-up by the relevant team members
* Reviewing individual and team results against established KPIs and targets
* Driving performance across sales, lettings, revenue generation, and customer service
* Preparing and analysing reports to assess business results and highlight areas for development
* Ensuring team members maintain appropriate activity levels and deliver a consistently high standard of service
* Coordinating workloads and delegating responsibilities in line with business requirements
* Reviewing existing working practices and introducing improvements where appropriate
* Identifying ways to strengthen lead conversion, generate new business, and improve overall productivity
* Assisting with the recruitment, induction, training, and development of team members as required
* Organising team meetings and conducting performance reviews and follow-up discussions
* Overseeing office facilities, resources, and administrative functions
* Handling complex customer complaints and ensuring issues are resolved in a timely and professional manner
* Working closely with senior management to deliver operational priorities and wider business objectives
* Ensuring compliance with internal policies, procedures, and relevant industry regulations
* Maintaining accurate documentation and ensuring internal systems and records are consistently updated

The Person
* Demonstrable experience in an Office Manager, Operations Manager, or comparable management position is essential
* Previous exposure to the property or estate agency industry would be beneficial but is not a requirement
* Good commercial understanding, including experience with KPIs, sales targets, lead tracking, and business results
* Experience supervising teams, encouraging strong performance, and addressing areas where improvement is needed
* Excellent planning and organisational abilities, with the capacity to prioritise tasks in a busy environment
* Confident working with performance data and reports to identify opportunities and recommend practical improvements
* Strong communication skills, both written and verbal, with the ability to engage effectively with colleagues at all levels
* A customer-focused approach and the ability to manage sensitive or escalated situations professionally
* Good working knowledge of Microsoft Office, CRM platforms, and relevant operational systems
* A proactive mindset with sound judgement, commercial awareness, and a practical approach to problem-solving
* The ability to lead, motivate, and support colleagues while encouraging accountability and development
* Professional, approachable, and capable of building positive relationships across the organisation
* Comfortable taking responsibility for office standards, team output, operational…