Manager in Training - Bellsbridge

Main

Purpose:

To train & develop in a Winemark trainee management role with the aim of successfully integrating into the business as a full time manager.

Duties & Responsibilities: To successfully partake in all areas of the MIT programme, both task & class room based training in order to ensure that all areas of the operation are understood & can be used to build a profitable off licence operation. Some of the key learning responsibilities are:

• Customer Relations / Selling Skills – Promotes a professional and quality level of customer service to existing and new customers; assesses and satisfies customers needs and queries / problems; identifies and maximises selling opportunities; ensures staff give the required level of customer service; actively achieves Company KPIs
• Commercial and Business Acumen – Proactively seeks opportunities for increased business; awareness of competition; supports new directions and initiatives; creative presentation ability of company products
• Leadership / Taking Responsibility – Accountable for the day-to-day running of the store and management of staff; ensures full adherence to company policy and procedures in all areas including customer relations, housekeeping, merchandising and display, security of premises, cash and stock, and administration; leads by example; uses authority when necessary
• Legislation – Ensures the correct implementation of any legislation affecting the business (health and safety, licensing, trading standards)
• Organisation and Planning – Plans, prioritises and organises work to optimise the use of resources and meet deadlines; schedules events / tasks and delegates effectively to staff; plans and introduces contingencies as required
• Maximises Resources – Operates store in accordance with agreed targets and budgets in relation to sales, stock loss, stock levels, man hours and operating costs
• Quality Emphasis – Committed to setting and maintaining high store and personal standards, with excellent merchandising skills
• Motivating Others - Encourages team effort, builds cohesion and maintains motivation
• Staff Training and Development – Understands and delivers training and development needs of team members; gains willing cooperation; gives regular feedback to team; appraises performance; encourages open communication and is constructive when confronting individuals
• Effective Administration – Accurately adheres to company administration systems regarding cash, stock, payroll and marketing; adopts a systematic and organised approach; checks standards of accuracy; follows written and verbal instructions to company standards and accountable for all communication within the store
• Problem Solving – Anticipates and identifies problems; uses analytical and investigative skills in problem solving and proposes solutions / evaluates alternatives; takes action to resolve problems in accordance with company needs
• Any other duties relevant and related to the post

Working Hours: 40+ hours (as required by the programme)

CRITERIA

a)

Experience:

ESSENTIAL:

• Minimum 1 years’ experience within a similar retail or customer service environment.
• A valid driving license plus access to a car

DESIRABLE:

• Minimum 1 year previous supervisory or management experience in a retail or customer service environment
• Proven track record of stock management on a day-to-day basis
• Proven track record of staff training on a day-to-day basis
• Proven track record of driving sales and achieving targets

b)

Qualifications:

ESSENTIAL:

• Good standard of education to include 5 GCSEs with English Language and Maths or equivalent (Grade C or above)

OR

• Minimum 1 year previous supervisory or management experience in a retail or customer service environment

DESIRABLE:

• WSET Level 2 Award in Wines and Spirits
• NVQ Level 2 & 3 in Retail / Customer Service or equivalent

This individual will have a general interest in product knowledge, wines and spirits. They must also be committed to successfully completing WSET Level 3 Award in Wines and Spirits.

c) General Skills/Attributes:

ESSENTIAL:

• Ability to communicate clearly and effectively through oral and presentational skills as well as excellent writing skills. The candidate will be a…