Renewal Manager

Black Duck, Belfast, Northern Ireland, United Kingdom

Renewal Manager

We are looking for a proactive and results‑oriented Renewal Manager to join our team. As a Renewal Manager, you will play a critical role in ensuring customer retention and maximizing revenue by managing the renewal process. You will work closely with customers, Sales, and Customer Success Managers (CSMs) teams to provide a seamless renewal experience.

• Own and manage the renewal process for an assigned portfolio of customers.
• Engage with customers 120 days before their renewal date to discuss contract terms, value realization, and future needs.
• Prepare and present renewal quotes, proposals, and contracts using Salesforce and other tools.
• Collaborate with Sales, CSMs and SEs to address customer questions or technical requirements.
• Proactively identify and address at‑risk renewals, developing strategies to mitigate churn.
• Negotiate contract terms and pricing to ensure a win‑win outcome for the customer and Black Duck Software.
• Log all activities, updates, and customer interactions in Salesforce to maintain accurate renewal records.
• Identify and pursue upsell and cross‑sell opportunities during the renewal process.
• Provide feedback to management on trends, challenges, and areas for process improvement.

• Experience in account management, renewals, or customer success in a SaaS or technology environment.
• Proven ability to manage multiple accounts and prioritize tasks effectively.
• Strong communication and negotiation skills with a customer‑centric approach.
• Experience with CRM systems such as Salesforce; familiarity with renewal tools like Clari is a plus.
• Analytical mindset with the ability to interpret customer health data and usage metrics.
• Team players with the ability to collaborate across departments and work independently.