Engineering Manager

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product‑passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user‑generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever‑expanding retail, social & search syndication network.

And we make it easy for brands & retailers to gain valuable business insights from real‑time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve:
Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long‑term loyalty.

Our brand promise: closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

• Lead, mentor, and support a high‑performing team of software engineers. Empower them to grow their skills and careers through regular 1:1s, clear feedback and training.
• Foster an inclusive and collaborative team culture where everyone feels heard, can do their best work, and the best ideas thrive.
• Partner with your product and design colleagues to scope, prioritise, and manage the delivery of a roadmap of features, improvements, and bug fixes for our products, ensuring your team contributes effectively without becoming a bottleneck.
• Drive technical excellence within the team by guiding architectural decisions, championing best practices, and staying up‑to‑date on live site reliability efforts. You will act as an arbitrator for complex technical debates.
• Represent the team and its technology in technical and project meetings. Clearly communicate team progress, project status, and resource needs to upper management. Work closely with Product Managers to manage internal and external communications.
• Lead the charge in recruiting new talent to the team and ensure a successful onboarding experience for new hires.
• Champion modern engineering practices, including agile methodologies, CI/CD, and a focus on platform performance and monitoring.

• Demonstrated experience in an engineering leadership role, with a track record of successfully managing projects and formally mentoring engineers.
• A genuine passion for helping people develop in their careers.
• A deep commitment to building an inclusive and psychologically safe team environment.
• Strong software engineering background, with a deep understanding of industry best practices for architecting, building, and maintaining large‑scale applications.
• You are passionate about user experience and product quality, with a keen eye for detail.
• Excellent written and verbal communication skills, comfortable working with engineers of different levels and communicating with senior management.
• Ability to troubleshoot, research, and work through complex problems, both technical and organisational.

• Direct experience managing a team of software engineers.
• Familiarity with leveraging AI/ML technologies, including LLMs, to build innovative product features.
• Experience in working with modern CI/CD and engineering tooling – we leverage Amazon Web Services (AWS), Git Hub Actions and Terraform extensively.
• Experience with microservice‑oriented architectures.
• Experience with agile methodologies.
• Experience with Typescript.

Customer is key – we see our own success through our customers’ outcomes. We approach every situation with a customer first mindset.

Transparency & Integrity builds trust – we believe in the power of authentic feedback because it’s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate…