Senior Analyst, Global Analytic Insights

Position: Senior Analyst, Global Analytic Insights  )
Senior Analyst, Global Analytic Insights (Belleville, ON, Canada) page is loaded## Senior Analyst, Global Analytic Insights (Belleville, ON, Canada) locations:
CAN, Belleville, ONtime type:
Full time posted on:
Posted Yesterday time left to apply:
End Date:
January 12, 2026 (12 days left to apply) job requisition :
R1664891

Job Title:

Senior Analyst, Global Analytic Insights (Belleville, ON, Canada)

Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation  will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience.

Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
** This Position is onsite :*
* ** Belleville, ON, Canada
**** 5 days per week
** The Analyst plays a crucial role in overseeing a small analytic team and a will be a key owner of analytic projects that have a direct impact on improving the business. This position emphasizes understanding the context, strategy, and processes of our and our clients’ organizations. The Analyst partners closely with business units to gain in-depth insights into customer needs, services, and the overall business roadmap.

This role is one where resourcefulness, flexibility with data approaches and methodologies, tenacity, and collaboration across various organizational functions are critical requirements for success. One should be capable of processing/transforming raw information into manageable and digestible data or generating data by listening to calls, reading chat logs, etc., when needed. The Analyst is also expected to proactively assess the program to identify projects that enhance operations and finances.

They are expected to focus on driving results across multiple areas (e.g. apply process improvement principles to streamline workflows, create/apply solutions for identified revenue opportunities, etc.).
** Responsibilities:
** The Analyst, Global Analytic Insights will oversee a small analytic team and a will be a key owner of analytic projects that have a direct impact on improving the business. The incumbent will make an impact in small team settings, working with the project team to make data-driven recommendations to enhance call center metric performance. This position entails work within a fast paced environment continuing to hone your analytic, process improvement, critical thinking, and management expertise.
** Strategic Insight:
*** Work in partnership with internal and client units to gain a comprehensive understanding of their business strategies, processes, and services.
* Comprehend the broader business environment in which the company operates, including industry trends,…