Principal, Technical Program Manager, Fulfilled Amazon

Principal, Technical Program Manager, Fulfilled by Amazon

Job :  |  Services LLC

What if you could architect the programs that propel Amazon's fulfillment business to $1 trillion? We're building a newly created team with that singular mission — and we need a Technical Program Manager who can drive it.

This newly formed team sits at the intersection of Amazon's most ambitious growth vectors for Fulfilled by Amazon (FBA). We're targeting the segments with maximum untapped potential:
High ASP products, Non-sort inventory, Multi-packs, and other under-penetrated categories that collectively represent hundreds of billions in addressable market. Our charter is to build the tech, mechanisms, and cross-functional execution muscle that unlocks step-function growth across these segments — spanning hundreds of fulfillment centers worldwide and impacting hundreds of billions in annual GMS.

This isn’t “TPM as status-tracker.” This is a TPM as the chief orchestrator of large-scale, cross-functional programs that reshape Fulfilled by Amazon. We’re looking for a force multiplier who uses AI as a superpower to accelerate program delivery, automate decision-making, and drive execution at a pace that matches our ambition. Someone who thinks in systems, communicates with surgical precision, builds mechanisms that scale globally, and delivers programs that move atoms at the speed of bits.

Key

job responsibilities

Drive Large Cross-Functional Programs

• Lead end-to-end program execution for High ASP, Non-sort, and Multi-pack initiatives that expand FBA’s addressable market to $1T
• Define and drive cross-functional program roadmaps spanning engineering, science, operations, and business teams to deliver category-specialized fulfillment solutions
• Build and own program mechanisms (business reviews, escalation paths, dependency tracking) that ensure on-time delivery of complex, multi-team initiatives across segments with maximum growth potential
• Identify and resolve cross-organizational dependencies, remove blockers, and drive alignment across SVP organizations to accelerate speed-to-market for new fulfillment capabilities

AI-First Program Execution

• Deploy generative AI and agentic systems to automate program tracking, risk identification, stakeholder communication and decision-making — AI is not a feature, it’s your operating system
• Use AI to 10x program velocity: LLM-powered status synthesis, automated dependency mapping, AI-generated risk assessments, and generative AI for mechanism design and documentation

Cross-Geography, Cross-Organization Impact

• Drive program execution across WW geographies (US, EU, CA, IN, JP), each with unique regulatory, operational, and market constraints requiring tailored approaches
• Partner directly with senior leaders across multiple SVP organizations
• Coordinate cross-functional execution for growth categories to unlock category-specialized fulfillment at global scale

About the team

The Defect Prevention and Reconciliation (DP&R) organization builds innovative technical products that recognize, reconcile and prevent exceptions within Amazon’s fulfillment supply chain. We are building a future where we capture, analyze, and explain every inventory defect across all stages of the supply chain (i.e. inbound, distribution, storage, fulfillment, returns). The Support Operations Tools and Automation team, within DP&R, owns the system technology and tools used by the DP&R Support Operations to onboard, investigate and audit WW Seller and Vendor contacts to Amazon.

This core-team sits within DP&R and focuses on high value items on Amazon Store.

Basic Qualifications

• 7+ years of technical product or program management experience
• 10+ years of working directly with engineering teams experience
• 5+ years of software…