Business Operations Specialist

Operations Specialist, Locker Operations

Contract | Amazon

The Operations Specialist will join Amazon’s Locker Operations team and support day-to-day operational activities across the Locker onboarding and survey process. This role is ideal for someone who is highly detail-oriented, process-driven, and able to quickly learn established workflows and execute standard work independently with minimal supervision.

The Operations Specialist will collaborate with internal Amazon stakeholders, including Business Development, Account Management, and Quality teams, while also coordinating with external third-party vendors responsible for field operations.

• Support daily operational activities across Locker onboarding, surveys, vendor management, and special projects.
• Follow established SOPs and execute standard work accurately with limited supervision.
• Coordinate with internal Amazon teams and external third-party vendors to support successful operational execution.
• Support the survey and onboarding process, reviewing information for accuracy and completeness before it moves downstream.
• Process, review, and reconcile data between vendor databases and Salesforce
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• Identify data-entry errors, missing information, and discrepancies across CRM and API-driven workflows.
• Maintain accurate operational tracking and reporting using Salesforce and Excel.
• Support quality-control and audit initiatives to ensure operational and payment information is accurate.
• Manage vendor and partner communication, follow-ups, and project deliverables.
• Identify operational bottlenecks and opportunities to improve existing processes.
• Leverage AI and automation tools to identify process gaps, reduce manual work, and minimize downstream issues.
• Provide support across multiple operational work streams as business volumes and priorities shift.

• Strong attention to detail with the ability to identify data discrepancies and quality issues.
• Experience in operations, project coordination, vendor management, or program support
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• Strong written and verbal communication skills.
• Strong Microsoft Excel and Microsoft Office skills.
• Experience working with internal stakeholders and external vendors.
• Ability to follow established processes while independently identifying and escalating issues.
• Strong organizational and time-management skills with the ability to manage multiple priorities.

• Experience with Salesforce or similar CRM platforms
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• Experience with data validation, audits, reporting, or CRM/API-based workflows.
• Experience supporting onboarding, field operations, logistics, or vendor-driven programs.
• Experience identifying opportunities for process improvement and automation.

Familiarity with AI or automation tools used to streamline operational processes