Helpdesk Coordinator - Weekends

Equans is looking for a Helpdesk Coordinator to join our team based in Bellshill on a permanent basis. This part‑time role works 17 hours over the weekend (Saturday & Sunday, 8 am‑5 pm). The salary is £10,926.24 per annum plus a benefits package.

• Answer calls for a fast‑paced multi‑contract Helpdesk.
• Log calls live on the internal CAFM system.
• Assign and dispatch work to various resources via multiple channels.
• Work to service level agreements to avoid financial penalties.
• Issue reports to internal and external clients using the in‑house system.
• Proactively monitor and chase work orders to completion within required SLA.
• Provide first‑line support for our electric vehicle charging (Genie Point) customers.
• Process requests via various channels.
• Perform administrative tasks as required.

• 24 days annual leave (pro rata) plus public holidays.
• Life cover equal to 1.5 times annual salary.
• Employee discount schemes on major brands and retailers.
• Cycle‑to‑work scheme.
• Two corporate social‑responsibility days per year.
• Broad range of learning opportunities – professional qualifications, training and personalised support programmes.
• Attractive employee referral rewards scheme.
• Access to growing employee networks.
• 24/7 employee assistance program and mental wellbeing app.

• Experience working to strict SLAs and KPIs.
• Good customer‑service skills.
• Excellent attention to detail and high accuracy.
• Experience in a fast‑paced environment.
• Proficient with Microsoft Office.
• Excellent prioritisation skills.

In the UK & Ireland, Equans provides sustainable facilities management and regenerative, energy‑ and digital‑services, employing 15,000 people to deliver decarbonisation across the built environment.

Globally, Equans is a world leader in the energy and services sector, operating in 20 countries with 90,000 employees and a turnover of €19.2 billion in 2024. It is a subsidiary of the Bouygues group.

Equans is committed to operational excellence and is the best place to work for our employees. We value accountability, respect, team spirit and service focus.

We encourage applications from women, ethnically diverse individuals, people with disabilities and all candidates protected under the Equality Act 2010. We strive to create a welcoming workplace where everyone is encouraged to be their true self.

If this role interests you, please click below to apply and track your progress. A member of our Resourcing Team will review your application and be in touch.

For this role you must have evidence of the right to work in the UK. We do not offer a relocation package. Certain roles may require a Disclosure check, as noted in the role requirements. Agency involvement is not required; all enquiries should go to the Resourcing Team, not directly to managers.