Helpdesk Coordinator

Helpdesk Coordinator

Equans is looking for a Helpdesk Coordinator to join our team based in Bellshill on a permanent basis. This is a full‑time role (37.5 hours per week) with an offered salary of £24,102 plus benefits.

Work schedule:

Monday – Friday, 09:00 – 17:00.

• Answer calls for a fast‑paced, multi‑contract Helpdesk.
• Log live calls on internal CAFM systems.
• Assign and dispatch work to various resources via multiple channels.
• Maintain service level agreements to prevent financial penalties.
• Prepare issue reports for internal and external clients/customers using the in‑house system.
• Proactively monitor and chase work orders to completion within the required SLA.
• Provide first‑line support for our electric vehicle charging (Genie Point) customers.
• Respond to action requests via various channels.
• Handle administrative tasks as required by the business.

• Competitive salary and benefit package.
• 24 days annual leave (plus public holidays) – pro rata.
• Life cover equivalent to 1.5 times annual salary.
• Employee discount shopping schemes on major brands and retailers.
• Gym membership discounts.
• Cycle‑to‑work scheme.
• Holiday purchase scheme.
• Two corporate social responsibility days per year.
• Broad range of learning opportunities, including professional qualifications, collective/individual training, and personalised support programmes.
• Attractive employee referral rewards scheme.
• Access to growing employee networks.
• 24/7 employee assistance programme and access to a mental wellbeing app.

• Experience in a facilities management Helpdesk environment.
• Experience working to strict SLAs and KPIs.
• Good customer service skills.
• Excellent attention to detail and a high level of accuracy.
• Experience working in a fast‑paced environment.
• Proficiency with Microsoft Office packages.
• Ability to prioritise tasks efficiently.

Equans is a provider of sustainable facilities management, energy, and digital services across the UK and Ireland. With 15,000 employees worldwide, we deliver decarbonisation across the built environment, helping businesses, communities, and public sector organisations accelerate the transition to a low‑carbon, resilient world.

Equans is committed to operational excellence and being the best place to work. We drive global and sustainable performance through impact, ensuring everything aligns with our core values: accountability, respect, team spirit, and service focus. We collaborate, build trust, and strive to meet our customers’ needs proactively.

Equans encourages applications from women, ethnically diverse individuals, and people with disabilities, as well as all candidates protected under the Equality Act 2010. We foster a culture that values diversity and inclusion and supports employees to be their authentic selves.

To apply, you must have evidence of the right to work in the UK. This role does not offer a relocation package. Some positions may require a Disclosure check.

• Entry level

• Full‑time

• Information Technology