Helpdesk Coordinator

EQUANS Bellshill, Scotland, United Kingdom

Equans is looking for a Helpdesk Coordinator to join our team based in Bellshill on a permanent basis. This is a full‑time role working 37.5 hours per week. On offer is a salary of £24,102 per annum plus benefits.

The role will be working Monday ­– Friday 09:00­–17:00.

• Answer calls for a growing multi‑contract fast‑paced Helpdesk.
• Live call logging on internal CAFM systems.
• Assigning and dispatching to various resources via multiple channels.
• Work to service level agreements preventing financial penalties to the business.
• Issue reports to internal and external clients/customers using the in‑house system.
• Proactively monitor and chase work orders to completion within the required SLA.
• First‑line support for our electric vehicle charging (GeniePoint) customer.
• Action requests via various channels.
• Administration tasks as required by the business.

• 24 days annual leave (+ public holidays) – pro rata.
• Life Cover equivalent to 1.5 times annual salary.
• Employee discount shopping schemes on major brands and retailers.
• Gym membership discounts.
• Cycle‑to‑work scheme.
• Holiday purchase scheme.
• 2 corporate social responsibility days per year.
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes.
• Attractive employee referral rewards scheme.
• Access to our growing employee networks.
• 24/7 Employee Assistance Program and access to mental wellbeing app.

• FM Helpdesk experience.
• Experience of working to strict SLAs & KPIs.
• Good customer service skills.
• Excellent attention to detail including a high level of accuracy.
• Experience in working in a fast‑paced environment.
• Experience with Microsoft packages.
• Ability to prioritise is essential.
• Evidence of right to work in the UK.

Entry level

Full‑time

Industrial Machinery Manufacturing

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting‑edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low‑carbon, resilient world. Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024.

Equans is a subsidiary of the Bouygues group.

We take ownership, act with integrity, and set high standards. We listen, support, and care for one another. We collaborate and build trust to achieve shared goals, always striving to meet our customers' needs in a proactive and pragmatic way. These values shape our culture, strengthen our community, and inspire us to deliver excellence every day.

As part of our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. We’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders.

Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re‑location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.